Hirextra -World's First Staffing Aggregator ยท 1 day ago
Staff Digital Project Manager (Customer life-cycle)
United States
Contract
Remote
Lead/Staff
Maximize your interview chancesArtificial Intelligence (AI)Machine Learning
Insider Connection @Hirextra -World's First Staffing Aggregator
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Plan and implement projects at various customer work sites in the US and abroad, including the activities of staff and subcontractors. The primary customer contact for the duration of each project. May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate.
Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
Has knowledge of best practices and how own area integrated with others; is aware of the competition and the factors that differentiate them in the market.
Collaborate with business and functional partners and technology leadership in defining features backlog and specifying requirements.
Drive technology discussion and strategy in line with business needs and company reference architecture.
Define execution plan and approach based on project scope, expected timeline and available budget/resources.
Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected.
Facilitate convergence of functional and technical knowledge and build project teams.
Work with globally located technical team often comprising of members of separate organizations to coordinate day-to-day execution as per outlined plan.
Cooperate with and manage external vendors as required. Manage procurement and onboarding process.
Ensure pre-defined project management processes and practices are followed. Drive simplification and improvement, as necessary.
Manage project risks, scope changes and other non-standard events throughout the life of the project.
Manage stakeholder communication and progress reporting.
Ensure quality of deliverables is verified and matching stakeholder expectations.
Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
Support execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Expertise in sustained customer success and growth in the post-sales customer lifecycle.
Experience in training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus.
Ability to plan and implement projects at various customer work sites in the US and abroad.
Direct people management responsibility including staffing and performance development.
In-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
Knowledge of best practices and how own area integrates with others.
Ability to collaborate with business and functional partners and technology leadership in defining features backlog and specifying requirements.
Experience in driving technology discussion and strategy in line with business needs and company reference architecture.
Ability to define execution plan and approach based on project scope, expected timeline and available budget/resources.
Experience in tracking project outcomes realization and customer satisfaction levels through established metrics against service level.
Ability to facilitate convergence of functional and technical knowledge and build project teams.
Experience in managing external vendors and procurement and onboarding process.
Ability to manage project risks, scope changes and other non-standard events throughout the life of the project.
Experience in managing stakeholder communication and progress reporting.
Ability to ensure quality of deliverables is verified and matching stakeholder expectations.
Ability to use judgment and propose different solutions outside of set parameters to address complicated manufacturing processes.
Ability to act as a resource for colleagues with less experience.
Ability to support execution team with resolution of roadblocks and interdependencies.
Company
Hirextra -World's First Staffing Aggregator
HireXtra is AI based Global Staffing Aggregator, which provides you with a cutting edge market place between vendors and employers to achieve a higher efficiency in fulfilling every hiring demand at a faster rate.
Founded in 2018
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
