Virtual Designer Remote @ Lowe's Companies, Inc. | Jobright.ai
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Virtual Designer Remote jobs in Mooresville, NC
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Lowe's Companies, Inc. · 1 day ago

Virtual Designer Remote

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HardwareHome Renovation

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Responsibilities

Responsible for providing superior customer service by designing kitchens using computer – aided drafting 20/20 software.
From specifications provided by Kitchen Sales Specialist and / or customer, prepare detailed design to meet customer needs.
Create interior spaces that reflect customers’ needs and tastes. When necessary, follow – up with store Sales Specialist for any information necessary to complete design project.
Cross training with role of Kitchen Sales Specialist may be required.
Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
Listens to and responds knowledgeably and promptly to customer and employee questions
Demonstrates sincere appreciation to customers.
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
Listens to, identifies, anticipates, and responds to customer needs.
Displays a keen understanding of local competitive offerings; recognizing and communicating the advantages of Lowe’s products and services to employees and customers.
Works with customers to create design and details, researches ideas based on customers’ plans, recommends products/services, and provides customers with project estimates consistently gaining customers commitment to close the sale.
Follows-up with customers to ensure all order and project requirements are satisfactorily met.
Serves as point of contact on all designs and/or installs within department.
Monitors order status of products and special orders and communicates updates or issues with customers and Lowe’s associates (e.g., Receiving, Delivery, and Install staff) as needed.
Enters, processes, and tracks customer orders and installations to manage customer follow-up and completion of order/project according to schedule.
In addition to the above responsibilities, this individual is held accountable for other duties as assigned.

Qualification

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Customer service practicesKitchen designRemodeling activitiesRetail selling operationsProject estimationOrder processingCustomer follow-up

Required

Knowledge of customer service practices
Experience with remodeling and installation activities
Understanding of retail selling operations
Ability to design kitchens using computer-aided drafting 20/20 software
Ability to prepare detailed designs based on specifications provided by Kitchen Sales Specialist and/or customer
Ability to create interior spaces that reflect customers' needs and tastes
Ability to follow up with store Sales Specialist for information necessary to complete design projects
Ability to provide SMART customer service through execution of Lowe's customer service policies, procedures, and programs
Ability to listen to and respond knowledgeably and promptly to customer and employee questions
Ability to communicate information regarding stock, special order merchandise, feature benefits, application, and warranty information
Ability to listen to, identify, anticipate, and respond to customer needs
Ability to work with customers to create design and details, research ideas based on customers' plans, recommend products/services, and provide project estimates
Ability to follow up with customers to ensure all order and project requirements are satisfactorily met
Ability to monitor order status of products and special orders and communicate updates or issues with customers and Lowe's associates
Ability to enter, process, and track customer orders and installations to manage customer follow-up and completion of order/project according to schedule

Preferred

Experience in cross-training with the role of Kitchen Sales Specialist

Company

Lowe's Companies, Inc.

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Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States.

Funding

Current Stage
Public Company
Total Funding
$8B
2023-03-28Post Ipo Debt· $3B
2022-03-22Post Ipo Debt· $5B
1978-01-13IPO

Leadership Team

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Jennifer Wilson
SVP, Chief Marketing Officer
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K
Kathy Higgins
VP IT Business Management
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Company data provided by crunchbase
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