Claritas Rx ยท 1 day ago
Customer Success Director
United States
Full-time
Remote
Director/Executive
$135K/yr - $195K/yr
8+ years exp
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Responsibilities
Serve as the key strategic advisor for your accounts, cultivating relationships with customer executives across functions and understanding their business objectives
Ensure customers realize measurable value from Claritas Rx solutions, proactively identifying opportunities for growth and innovation so customers see Claritas Rx as their key source of data insights
Act as the primary escalation point for customer concerns after their CS Manager, partnering with the Customer Experience Leadership team to ensure swift and effective resolution
Cultivate relationships within your customer base to serve as reference contacts for new sales prospects
Lead, coach, and mentor a team of Customer Success Managers, Solution Design Analysts, and Data Operations Specialists to deliver consistent, high-quality results across customer programs
Drive the adoption of best practices, processes, and tools to ensure seamless program execution and resource alignment
Monitor team performance against contracted resource allocations, providing clear visibility into staffing and delivery expectations
Partner with Business Development to identify and capitalize on renewal and expansion opportunities within enterprise accounts. For accounts without an assigned BDD, CSDs will independently manage upsell and expansion responsibilities
Draft and execute Statements of Work (SOWs) for customer renewals and program enhancements, ensuring alignment with customer needs and business objectives
Contribute to revenue and software bookings growth by proposing value-added solutions such as enhanced patient services and predictive analytics capabilities
Collaborate with internal stakeholders, including Product, Engineering, Marketing and Compliance teams, to represent the customer voice and influence product development and delivery
Support pre-sales efforts by providing insights and expertise on delivery models and past program success examples; and cultivating relationships within your customer base to serve as reference contacts for new sales prospects
Work closely with other Customer Success Directors to align on strategies, share best practices, and refine delivery frameworks
Qualification
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Required
8+ years of experience in a commercial capacity at a pharma/biotech manufacturer; a health tech start-up; or a healthcare consulting role
Extensive experience in customer success, account management, or program delivery within the life sciences, SaaS, or analytics industries
Proven ability to manage complex customer relationships, driving both satisfaction and business growth
Strong leadership skills with experience managing and developing high-performing teams
Exceptional business acumen, with a deep understanding of market access, patient services, and the pharmaceutical ecosystem: how different data sources relate and how different pharma groups use that data for insights and business decisions
Excellent communication, negotiation, and problem-solving skills, with the ability to manage high-stakes escalations
Familiarity with healthcare data sources (transactional, clinical, behavioral)
Preferred
MBA or other related graduate-level degree
Academic training in public health, operations research, biostatistics, informatics, or computer science, is also a plus
Company
Claritas Rx
Claritas Rx is a data integration and analytics company for pharmaceutical manufacturers.
51-200 employees
H1B Sponsorship
Claritas Rx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (6)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Questa Capital Management
2021-03-09Private Equity
2021-02-01Series A
2017-12-08Seed
Leadership Team
Bhupesh Bajaj
Chief Technology Officer
Scott L Earl
Chief Financial Officer
Recent News
2023-12-28
Company data provided by crunchbase
