Flock Safety · 2 days ago

Customer Experience Specialist

Remote - USA

Full-time

Remote

Entry Level

$60K/yr - $60K/yr

2+ years exp

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ManufacturingPublic Safety

Comp. & Benefits

Insider Connection @Flock Safety

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Responsibilities

Become an expert on all things Flock Safety, serving as a valuable resource for current and prospective customers alike

Provide quick, friendly, and high quality assistance to all customer types via phone, live chat, and email

Empower our customers by sharing tips and best practices on how to effectively use our software

Partner with the Product, Engineering, Operations, Sales, Project Management, and Customer Success teams to tactfully resolve escalated situations

Make recommendations to the Flock Safety product to magnify your impact and drive change across the network

Contribute to the Flock Safety Customer Help Center to help reduce the need for customers to contact us in the first place

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceTechnical troubleshootingSalesforce experience

Required

Have demonstrated excellence in customer-facing roles for 2+ years

Are comfortable supporting customers through a variety of contact channels, including phone, chat, and/or email

Have excellent written and verbal communication skills

Have experience troubleshooting technical software and finding creative solutions

Embrace change and know how to maneuver around challenges and ambiguity

Have the ability to work independently, prioritize and manage multiple tasks, and clearly communicate necessary information to customers and internal teams

Can provide clear examples of delivering exceptional customer service while working efficiently

Are willing to work ~ 9am-5pm PST / 12pm-8pm EST while also having flexibility with their working schedule (potentially some evenings/weekends)