45 applicants

Company

Anatomage Inc. · 1 day ago

SW Technical Support Representative

Santa Clara, CA

Full-time

Remote

Entry Level

$48K/yr - $52K/yr

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Medical DeviceSoftware

No H1B

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Responsibilities

Collaborate with peers, team leads, engineers, and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution

Follow up with customers within a timely manner to ensure accurate resolution for their technical issues

Document problems, diagnostics, interactions, next steps, and solutions implementation in our HubSpot CRM tool

Expertly responds to telephone calls, chats, tickets, and email requests for technical support to deliver the highest-quality customer service in the industry to end-users.

Consistently follow Standard Operating Processes and Procedures, Knowledge Base Articles to identify, resolve, and escalate issues as defined in an organized, effective manner to ensure customers perceive our company to be thorough, well-prepared, and punctual.

Take ownership of issues and show professionalism and control

Provide an extraordinary customer service experience

Demonstrate your expert knowledge to customers through application and platform training sessions over webinars, in person events (such as office visits or tradeshows) and through content creation.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportMedical Software ExperienceLeadership InitiativeMedical TerminologyGeneral Technical Knowledge

Required

Associates Degree (2-year colleges), or Bachelor’s degree (4-year universities)

Exceptional written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization

Able to quickly learn systems, processes, and procedures, and grasp technical concepts

Must have a passion for learning and demonstrable intellectual curiosity

Able to manage competing demands, multiple priorities, while remaining adaptable and flexible

Strong Communication & Interpersonal Skills

Leadership & Initiative

Collaboration & Teamwork

Analytical & Problem-Solving Proficiency

Integrity & Enthusiastic Attitude

Professional Demeanor

Preferred

Experience working with Medical Devices or Medical Software is a plus

Proficient in medical and/or dental terminologies is a plus

General technical knowledge and proficiency is a plus

Benefits

Health, Dental, and Vision care for you and your family

401K savings plan with employer matching

Generous PTO leave and paid holidays

Casual work culture

Gym Stipend

Employee Assistance Plan

Team bonding activities and more!

Company

Anatomage Inc.

Anatomage is dedicated to improving healthcare quality for all people by providing healthcare institutions with the most accurate and comprehensive real-human-based medical visualization platform.

Founded in 2004