80 applicants

Company

Teladoc Health · 1 day ago

Senior, Operations Business Analyst

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $95K/yr

5+ years exp

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Health CareMental Health

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Responsibilities

Generate dashboards and reports for Teladoc management showing key metrics that help drive optimum resource utilization and evaluate provider performance in comparison to expectations set in budgeted models

Lead analysis efforts and investigate business issues and risks using quantitative tools and modeling techniques, communicating recommendations to stakeholders

Apply strong functional and application knowledge while analyzing data and determining ways to make data actionable including recommendations for process improvement

Designs, develops, and programs methods, processes, and systems to consolidate and analyze unstructured, diverse “big data” sources to generate actionable insights and solutions for clinical operations and product enhancement.

Trend, track, and monitor product KPI metrics, looking for deviations and escalating as appropriate

Provide peer leadership within an existing high performing team to deliver high quality standard reporting with recommendations to senior leadership to guide decision making

Work with a high degree of independence within team and across division, collaborating cross-functionally to meet organizational and division goals

Provide short- and long-term forecasts for various services provided by Teladoc

Analyze, manipulate, and act on Teladoc generated forecasts

Proactively analyze the profiles of network physicians looking for variances and communicate any required adjustments based on actual and forecasted needs

Build successful interpersonal relationships with business partners, leadership team across the Teladoc organization

Assist in the development of strategic objectives and tactical planning for the team translating strategy into tactical plans and determining how data can support these efforts.

Perform other duties, as needed

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SQLPythonTableauData analysisDashboard creationExcelQuantitative analysisTime series forecastingHealthcare experienceRisk management

Required

Proficient in creating dashboards using data visualization software (Tableau)

Proficient in Excel

5-8 years of data analysis experience in a healthcare setting addressing staffing/scheduling requirements

Preferred

Experience with SQL is preferred

Work-related experience with Python is preferred

Bachelor’s Degree or Master’s Degree from an accredited college or university preferred.

6-8 years’ experience in call center operations or similar work environment or experience with time series forecasting

Quantitative analysis and computational skills, problem resolution, and risk management skills providing an attention to detail, process, deadlines, and quality results

Ability to prepare and present written and verbal reports

Benefits

Performance bonus

Benefits (subject to eligibility requirements)

Company

Teladoc Health

Glassdoor

3.5

Teladoc is a telehealth platform that offers primary care, mental health, and chronic condition management services for patients.

Founded in 2002

Purchase, New York, USA

5001-10000 employees

https://teladochealth.com

H1B Sponsorship

Teladoc Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (67)

2022 (208)

2021 (202)

2020 (19)