Stigg · 1 day ago
Technical Support Engineer
United States
Full-time
Remote
Entry Level
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Responsibilities
Act as the initial point of contact for Tier 1 and Tier 2 support requests from global customers
Diagnose, troubleshoot, and resolve technical issues related to Stigg's SaaS platform and its API-based functionalities
Assist customers in addressing technical challenges with integrations using Stigg's APIs
Collaborate with internal teams (Engineering, Product, and Customer Success) to escalate and resolve complex issues
Maintain and update the knowledge base by documenting solutions, FAQs, and troubleshooting guides
Monitor and respond to support tickets, emails, and live chat inquiries within the defined SLA
Identify recurring issues and provide feedback to improve product quality and support processes
Prioritize and manage a queue of support tickets to ensure timely resolution
Qualification
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Required
Proven experience working with SaaS platforms that rely on API-based integrations in a technical support or related role
Hands on experience with SQL querying
Strong understanding of API technologies, including the ability to read and debug HTTP requests and responses
Experience troubleshooting customer issues involving API integrations, configurations, and third-party software
Experience working with databases, such as PostgreSQL, ClickHouse, or DynamoDB
Familiarity with logs troubleshooting tools, such as AWS CloudWatch or DataDog
Strong written and verbal communication skills for effectively working with global customers
Experience with ticketing systems (e.g., Zendesk, Intercom) and collaboration tools (e.g., Slack, Jira)
Familiarity with modern SaaS tools and basic programming concepts (e.g., JSON, HTTP protocols)
Excellent problem-solving skills with a customer-centric approach to resolving issues
Ability to prioritize support tickets effectively based on urgency and impact
Preferred
Programming languages familiarity - TypeScript
Experience working with Stripe
Company
Stigg
Stigg is a platform that enables SaaS companies to be nimble in their pricing and packaging.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$23.9MKey Investors
Red Dot Capital Partners
2024-12-11Series A· $17.5M
2022-04-21Seed· $6.4M
Leadership Team
Dor Sasson
Co-founder & CEO
Recent News
jewishbusinessnews.com
2024-12-16
2024-12-13
jewishbusinessnews.com
2024-12-13
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