Discover Financial Services · 1 day ago

Bank Fraud Customer Service PM Shifts

West Valley City, UT

Full-time

Remote

Entry Level

$17/hr - $19.40/hr

1+ years exp

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BankingCredit

No H1B

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Responsibilities

Responsible for resolving cardmember inquiries regarding a fraud or security related concern. Some examples include: verifying flagged transactions, caller authentication, reporting an account as fraud, etc.

Takes incoming calls and referrals from other departments, and may make outbound calls at times.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Handles inbound servicing calls from customers; completes necessary fraud verification, includes caller authentication, transaction verification, etc. utilizing excellent customer service skills.

Collects necessary information and completes a fraud report when the customer confirms unauthorized account activity.

Ensures proper follow-up or escalation of account based on call outcome.

Makes outbound calls to verify account activity with the customer.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Service SkillsFraud VerificationCall Center ExperienceOffice Equipment Operation