57 applicants

Company

Included Health · 1 day ago

Product Design Director, Care Delivery

United States

Full-time

Remote

Mid, Senior Level, Lead/Staff, Director/Executive

$174K/yr - $246K/yr

10+ years exp

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Responsibilities

Ensuring members experience clinical care as integrated, personalized, trust-building, and health outcomes-oriented

Scaling the practice and efficiency of care delivery through automation, workflow design, and data integration.

Expanding the kinds of clinical care Included Health can deliver on, experiment with, and coordinate for members.

Build effective partnerships with product managers, engineers, front-line support and other stakeholders across the organization.

Provide hands-on design guidance to your team.

Inspire your direct reports and cross-functional product teams under your leadership to go beyond expected solutions and take ownership for the member experience.

See the 30,000 ft view while also providing hands-on design guidance to your team.

Qualification

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Design leadershipProduct developmentEnterprise applicationsTeam managementBusiness strategyResearch insightsDesign SprintsHealthcare services

Required

A body of work that clearly demonstrates insight, empathy, and an ability to develop new products/services, as well as scale existing products/services.

Minimum 10 years of experience in design, with an emphasis on shipping useful, usable, and powerful professional tools.

Minimum 5 years of experience hiring and managing Design teams.

Passionate advocacy for high-quality design, execution, and implementation of enterprise, support, or B2B apps.

Experience developing, testing, and refining concepts based on research, insights, and business priorities.

Comfort managing large initiatives from inception through execution. Able to see the broader picture while delighting in the quality and nuance of the specifics.

Strong grounding and interest in business strategy. The ability to connect Design outcomes to business outcomes and make balanced trade-offs based on both business and user experience needs.

Compelling communication capabilities. You understand that telling the story or our work is one of the most impactful parts of what we do.

Proven ability to build collaborative relationships with Product, Engineering, Data Science partners and other stakeholders in an organization.

Preferred

Experience shipping enterprise or clinician facing tools, or in the B2B2C space.

Experience leading Design Sprints to explore and define new product offerings.

Real passion for medical and health care services, and a belief that technology can transform how we access and utilize healthcare.

Benefits

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")

12 weeks of 100% Paid Parental leave

Up to $25,000 Fertility and Family Building Benefit

Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations