Be an early applicantLess than 25 applicants

Company

Merkle · 1 day ago

Solution Success Senior Director

Chicago, IL

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

$136K/yr - $220K/yr

10+ years exp

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H1B Sponsor Likely

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Responsibilities

Management of scope of services for assigned portfolio of accounts

Actively engage with assigned accounts to understand and propose solutions for goals and challenges

Management of financial management for assigned portfolio of accounts

Management of other departments (direct or indirect)

Partnering with client services to cultivate relationships with key technology partners for portfolio of accounts

Drive client satisfaction and client value perception building on excellence in services delivery

Actively participate in account level planning and business review discussions (internal or external)

Identification, nurturing and closing of opportunities to expand existing relationships through new services

Creatively thinking about the "what's possible" grounded in the current technology

Staying current on industry specific topics to understand the competitive landscape for Data Platforms within that industry and providing subject matter expertise on industry specific data, privacy and compliance where relevant

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client deliveryFinancial managementTechnology delivery methodologiesData warehousingCustomer experience technologyFinancial services industryIdentity resolutionMarketing campaign executionMicrosoft toolsScope managementEfficiency assessmentMarketing agency servicesData privacy compliance

Required

10+ years of experience in client delivery (technology services preferred)

5+ years of experience in client facing leadership role

5+ years of experience leading technology teams with Business Consultants, Developers, and Quality Assurance

Excellent internal and external communication skills to a broad range of levels from Analyst to C-suite

Excellent critical thinking, analytical, and problem-solving skills

Excellent scope management skills

Knowledge of technology delivery methodologies

Familiarity with modern data warehousing, identity resolution and marketing campaign execution concepts

Familiarity with customer experience technology stack

Microsoft tools (including Word, Excel, PowerPoint, and Project)

Ability to understand and clearly articulate client goals, priorities, and requirements

Financial management skills

Ability to assess and drive efficiency through people, process, and technology

General knowledge of broad marketing agency services

Knowledge of the financial services industry including experience working with credit bureau partners and understanding industry privacy and compliance as related to data management and enabling customer experience use cases

Benefits

Discretionary incentive compensation

Medical

Dental

Vision

401(k) matching

Paid time off

Company

Merkle

Glassdoor

3.7

Merkle is a customer relationship management agency that designs, executes and evaluates integrated marketing programs.

Founded in 1971

Columbia, Maryland, USA

10001+ employees

http://www.merkleinc.com

H1B Sponsorship

Merkle has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (27)

2022 (41)

2021 (82)

2020 (133)