34 applicants

Company

TalentAlly · 1 day ago

Knowledge Management Specialist - Technology Support

United States

Full-time

Remote

Mid, Senior Level

$78K/yr - $105K/yr

5+ years exp

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H1B Sponsor Likely

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Responsibilities

Collaborate with GBS sub-departments to understand and manage KM business requirements

Align knowledge base initiatives with business needs, technology strategies, and transformation goals

Lead design and implementation of knowledge base systems

Provide in-depth expertise in GBS knowledge base technologies and capabilities

Stay updated on industry trends and emerging technologies to continuously improve knowledge management systems

Partner with Learning Experience to develop and manage learning plans related to knowledge base systems

Ensure that all stakeholders are adequately trained on knowledge management tools and processes

Help develop and lead a knowledge base-centered Community of Practice (CoP)

Facilitate knowledge sharing best practices across the organization

Lead communications related to technological changes in knowledge management systems.

Keep all stakeholders informed about updates, upgrades, and potential impacts on their work.

Ensure continuity and smooth operations of knowledge management systems

Serve as the lead knowledge base administrator and GBS domain owner

Optimize search functionalities within the knowledge base to ensure users can easily find relevant information

Provide ongoing support and troubleshooting for search and authoring-related issues

Act as the primary point of contact for questions and issue escalation related to knowledge base processes and controls, including permissions and knowledge access, knowledge creation and publication, feedback loops, reporting and content management

Submit and manage technical change requests to improve knowledge base systems

Own the end-to-end process of tech change implementation and validation

Identify opportunities for improvements and innovations in knowledge management practices

Lead initiatives to implement new features, functionalities, and processes that enhance the overall KM framework

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Knowledge ManagementKnowledge base technologyKnowledge systems managementAIMachine learningKM certificationUser experiencePermissions securityContinuous improvement

Required

Bachelor's degree in information technology, knowledge management, or related field

5+ years of organizational knowledge and knowledge systems management

Recognized professional KM certification

Benefits

Leave programs

Adoption assistance

Student loan repayment programs

Company

TalentAlly

Take charge of the way you apply for your next job with TalentAlly, the job board for diverse professionals.

Founded in 1999

Chicago, Illinois, USA

11-50 employees

http://www.prodivnet.com/

H1B Sponsorship

TalentAlly has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (3)