Seyfarth Shaw LLP · 1 week ago

Service Desk Analyst- 100% Remote Opportunity

Houston, TX

Full-time

Remote

Entry, Mid Level

2+ years exp

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ConsultingLegal

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Responsibilities

Troubleshoot contacts directed to the National Service Desk via voice, email, or chat

Provide high-quality and customer driven technical support

Use of incident management system to properly document and escalate incidents as they are reported

Adhere to incident management, problem management, change management, service request, and knowledge management best practices

Proactive learning of current and newly released applications and systems

Collaborate within the larger IT support team, as well as the extended IT organization to ensure the highest level of customer support and resolution.

Seek and identify opportunities to enhance customer experience with the Firm’s technology

Participate in after-hours on call rotation to assist customers.

Participate in after-hours project work call center support when needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT support experienceWindows 10Windows 11IOS supportAndroid supportWeb-based applicationsCustomer service orientationDocument Management SystemCarpe DiemCitrixLegal applications