Mira Commerce · 1 day ago
Client Engagement Manager – Ecommerce Solutions
United States
Full-time
Remote
Mid Level
3+ years exp
Maximize your interview chancesB2BE-Commerce
Hiring Manager
Sergei Ostapenko
Insider Connection @Mira Commerce
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Responsibilities
Act as the primary point of contact for assigned clients, understanding their business goals, challenges, and industry landscape.
Build and maintain strong, trusted relationships to align Mira Commerce’s Ecommerce solutions with client objectives.
Proactively communicate with clients, providing regular updates on project progress, performance metrics, and strategic recommendations.
Develop and manage comprehensive strategic engagement plans tailored to each client’s unique needs and goals.
Monitor progress, measure success, and adjust plans as needed to ensure client objectives are met or exceeded.
Facilitate regular business reviews to highlight results and propose future initiatives.
Serve as the escalation point for client concerns, ensuring timely and effective resolution of critical issues.
Coordinate with internal teams and senior leadership to address escalations and implement process improvements.
Leverage your expertise in Ecommerce platforms, digital marketing strategies, and industry trends to provide strategic guidance to clients.
Stay informed on emerging technologies and trends such as composability, unified commerce, AI-driven personalization, and others, to position Mira Commerce as a trusted advisor.
Identify and pursue opportunities to expand client relationships through cross-selling and up-selling additional services.
Collaborate with the sales and marketing teams to create tailored proposals that align with client needs and drive revenue growth.
Support the creation, review, and negotiation of client contracts and service agreements to ensure alignment with client expectations and Mira Commerce’s standards.
Educate clients on contract terms and monitor compliance throughout the engagement lifecycle.
Qualification
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Required
Professional Services / Ecommerce Agency Experience is a Must: Minimum of 3+ years in client management, account management, or customer success roles within a digital marketing or Ecommerce professional services agency.
Educational Background: Bachelor’s degree in business, marketing, or a related field, with a focus on Ecommerce or digital marketing preferred.
Ecommerce Expertise: Strong understanding of modern Ecommerce platforms, digital marketing strategies, and industry trends.
Project Management Skills: Demonstrated ability to manage complex client engagements and Ecommerce technology projects.
Technical Knowledge: Proficiency in CRM software, project management tools, and analyzing data to enhance client success.
Communication and Interpersonal Skills: Excellent written and verbal communication, negotiation, and relationship-building abilities.
Legal and Contractual Acumen: Experience with client contracts, legal agreements, and compliance in a professional services environment.
Preferred
Experience with composable architectures, unified commerce, and AI-driven personalization is highly desirable.
Company
Mira Commerce
Mira Commerce is a digital transformation consultancy.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sergei Ostapenko
President and CEO
Company data provided by crunchbase
