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Company

FinThrive · 3 days ago

VP, Insurance Discover Service Operations

United States

Full-time

Remote

Director/Executive

10+ years exp

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BillingConsulting

H1B Sponsor Likely

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Responsibilities

Be responsible for Insurance Discover Provider Operations

Lead efforts with customers and the FinThrive team to meet or exceed expected customer revenue recoveries

Lead an operations team of highly knowledgeable and engaged Solution Analysts and Customer Operation Advocates

Accept daily responsibility for customer experience, service and support, reporting, analytics, and customer follow-up

Work closely with product and development leadership to monitor product performance to continuously improve reported coverage, customer experience and customer retention

Drive operational excellence including maintaining customer performance monitoring, standard operating procedures resulting in customer and FinThrive awareness to customer performance to plan

Guide the operations team to leverage financial, customer, product and operational data to help customers maximize revenue recoveries

Ensure proper staffing of customer projects

Provide FinThrive executive and senior leadership with routine reports of ID business performance to plan

Work closely with Finance and Product leadership to accurately forecast financial performance metrics

Establish annual operations plan that supports and aimed to achieve the annual business plan; participate with product and finance leadership to develop and maintain a 3-year business plan.

Achieve organizational alignment through cross-functional collaboration with marketing, sales, development, implementation, support and service solutions to increase customer satisfaction

Identify, develop, and execute in partnership with product and sales the short and long-term strategy for driving significant and sustained revenue growth

Participate in the sales process to help convey product vision and value proposition, and that sales support resources are prepared to convey this same message effectively

Remain knowledgeable on changes in the information technology and healthcare fields

Ensure systematic and insightful feedback on marketplace and competitor trends, as well as the evolving needs of customer segments.

Serve as an important set of the “eyes and ears” for market planning and new solutions/product development; Foster flexibility within the organization to respond to ongoing marketplace changes and opportunities

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Healthcare revenue cycleBusiness operations leadershipQuantitative analysisQualitative analysisStakeholder requirements processingCRM tools (Salesforce)Financial performance forecastingCross-functional collaborationProject managementInfluencing without authorityMarket planningProduct development

Required

Bachelor’s degree or equivalent working experience

10+ years of experience leading business operations

10+ years working experience in healthcare revenue cycle

Strong quantitative and qualitative analytical skills with ability to distill large data sets into meaningful insights and takeaways

Demonstrated ability to work successfully in a cross-functional, matrix organization

Well versed in methods to effectively identify and process stakeholder requirements

Well-developed 'influencing without authority' skills

Ability to interact at the executive level both externally and internally achieving positive outcomes and alignment

Ability to work on and execute several projects simultaneously

Travel required: Up to 30%

Preferred

Prior experience working with insurance discovery and/or eligibility products or revenue cycle processes

Prior experience with CRM tools such as Salesforce

Company

FinThrive

Glassdoor

3.3

FinThrive is a revenue management company that provides medical billing and coding services.

Founded in 1999

Alpharetta, Georgia, USA

1001-5000 employees

https://finthrive.com

H1B Sponsorship

FinThrive has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (20)

2022 (10)