Paradigm · 3 days ago

IT Enterprise CRM Engineer III

United States

Full-time

Remote

Mid, Senior Level

$103K/yr - $133K/yr

5+ years exp

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Health CareHospital

Hiring Manager

Lindsay Van Meeteren

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Responsibilities

Oversee the configuration, deployment, and maintenance of multiple enterprise CRM systems (Microsoft Dynamics 365 and Salesforce).

Ensure the performance, reliability, and scalability of the enterprise CRM systems meet or exceed organizational needs.

Design, develop, and implement custom CRM solutions and integrations with other enterprise applications in collaboration with other business units and clients. Utilize CRM APIs, scripting languages, and middleware tools to achieve seamless data flow and system interoperability.

Manage CRM related projects from conception through deployment.

Collaborate with stakeholders from business operations to gather requirements, create project plans, develop solutions to their specifications, and ensure timely delivery of solutions.

Develop and deliver training programs for end-users and administrators. Provide ongoing support and create documentation to facilitate user adoption and maximize CRM utilization.

Troubleshoot and resolve complex CRM application issues including performance bottlenecks, system errors, and data discrepancies. Implement solutions to prevent reoccurrence and improve system stability.

Evaluate and recommend improvements to CRM systems and processes. Stay current with industry trends, emerging technologies, and best practices to continuously enhance the CRM ecosystem.

Ensure CRM applications comply with organizational policies, industry regulations, and security standards. Implement and manage access controls, data protection measures, and audit trails.

Provide technical guidance and mentorship to junior engineers and developers. Lead code reviews, establish best practices, and ensure adherence to coding standards.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft Dynamics 365SalesforceCRM developmentALX++ApexJavaScriptJavaC#CRM APIsData integrationSoftware development life cycleData analyticsLeadership capabilitiesHealthcare industry experienceCross-functional collaborationProject management