FranklinCovey ยท 1 day ago
Key Account Client Success Manager
United States
Full-time
Remote
Senior Level
$140K/yr - $160K/yr
7+ years exp
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Responsibilities
Onboarding new clients effectively, ensuring a smooth transition and rapid time to first value.
Provide orientation to the All Access Pass subscription elements.
Conduct discovery to confirm desired results and understand the learning environment, learner profile, and program timeline.
Advocate solutions by aligning relevant content, technology, and services and clearly outline a compelling and feasible implementation strategy.
Provide training, tools, templates, and guidance to support client launch and learner engagement.
Build strong client relationships focused on driving results and demonstrating value.
Conduct regular business reviews to review performance metrics, gather feedback, and identify opportunities for other subscription utilization and expansion.
Facilitate discovery and solutioning to design implementation strategies for new/additional learning programs and learner populations.
Serve as a strategic thought partner for the client, responding to client requests and questions and proactively sharing best practices.
Coordinate with internal teams (sales, services, product, and tech support) and advocate for client needs and issue resolution.
Occasional travel for client and internal meetings, <6 times per year.
Influence renewal and expansion opportunities by demonstrating the value of the subscription and identifying upsell/cross-sell opportunities.
Monitor client health and engagement to proactively identify and address potential issues before they impact satisfaction.
Support internal task force work to develop new client and learner engagement tools, templates, and processes.
Inform product development prioritization by representing the client perspective.
Qualification
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Required
7+ years of experience in training and talent development at organization or division level.
3+ years in client-facing consulting role with executive/senior leaders and/or multiple stakeholders/workstreams.
3+ years of account or project/program management experience.
Preferred
Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels.
Ability to influence renewal and expansion opportunities by identifying, validating, and positioning expansion of subscription or service sales.
Ability to deliver effective and engaging presentations both virtually and in-person.
Proficient with Zoom, Teams, PowerPoint, and Outlook applications and comfortable with continuous learning of new technology and functionality.
Demonstrated ability to manage multiple projects and priorities, strategic and tactical, simultaneously while maintaining attention to detail.
Client-centric approach with a passion for delivering exceptional service and support.
Knowledge of FranklinCovey content.
Experience facilitating training programs of any type in a corporate setting.
Familiarity with adult learning methodologies.
Experience working in a subscription environment.
Certification in Customer Success (e.g. CCSM) or related field.
Use of Salesforce or other CRM software and SharePoint.
Organizational development/HR experience or credentials.
Coaching or consulting experience or certification.
Leadership experience.
FranklinCovey client admin or facilitator experience.
Sales or Customer Success Manager experience.
Benefits
Medical, dental, and vision insurance
HSA
Employee stock purchasing program
401(k)
Paid time off
Holiday pay
Company
FranklinCovey
FranklinCovey is a performance improvement company that helps organizations address issues that require behavioral changes.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1992-06-12IPO
Leadership Team
Paul Walker
Chief Executive Officer
David Covey
Chief Operating Officer
Recent News
2024-12-19
2024-11-12
2023-08-23
Company data provided by crunchbase
