Credible ยท 1 day ago
Customer Experience Manager for DTC Brands
New York, NY
Full-time
Remote
Mid Level
$1,000/mo - $3,000/mo
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Responsibilities
Communicate effectively with clients and manage their expectations.
Collaborate with freelancers and coordinate their activities.
Book freelancers and manage interview schedules.
Onboard clients and candidates.
Post DTC jobs for agencies and ecommerce brands.
Utilize tools like Slack and Airtable for efficient workflow management.
Qualification
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Required
Proven experience as a Customer Success Manager in ecommerce or DTC environments.
Strong communication skills in English.
Proficiency in using Slack, Airtable, and Shopify.
Ability to work within the CET timezone.
Experience in client onboarding and job posting.
Preferred
Previous experience working with ecommerce brands.
Familiarity with other project management and communication tools.
Ability to manage multiple projects and freelancers simultaneously.
Benefits
Access to high paying & uncompeted jobs by verified hiring companies
Possibility to take on multiple projects or offers (depending on availability)
Access to trainings & coachings (like adworld, foreplay.co, skillshare + inhouse trainings, etc.)
Access to SOPs, best practices, checklists (clickminded, +inhouse trainings, etc)
Private management by a dedicated customer support manager
Community with like minded individuals & free consulting
Company
Credible
Welcome to Credible, the next generation of ATS platforms, providing employers with cutting-edge technology to find their next great hire in as little as one day.
Founded in 2020
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
