26 applicants

Company

SCIEX · 1 day ago

Digital Pathology Helpdesk Engineer

IND - Remote

Full-time

Onsite

Mid Level

3+ years exp

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BiotechnologyManufacturing

H1B Sponsor Likely

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Responsibilities

Diagnose fault(s) remotely, provide troubleshooting support to customers via phone/email remote login & troubleshooting, and fix accordingly.

Record activities by logging data into Customer Service & relationship management systems. Software issues to be logged in the appropriate systems.

Work effectively and efficiently with multi-country/ multi-language customers and Leica departments to resolve issues.

Accept incoming contacts (phone/email), prioritize according to incident type, contract type, and instrument type.

Work independently to resolve complex issues, but appropriately determine when escalation to Manager is required. This includes, identifying, proposing, and implementing countermeasures to re-occurring or difficult issues.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Remote troubleshootingDatabase managementWindows Server 2008-2022Mirth ConnectHL7Networking skillsRemote access toolsFluent in EnglishTechnical supportLeica Biosystems experience

Required

Min 3+yrs of experience overall with experience in remote troubleshooting of software, database management skills, Windows Server 2008 - 2022 & virtual machines.

Work with Mirth Connect and HL7

Networking skillsets - remote storage management, domain, and non-domain related, group policies, Firewall knowledge.

Language Skills – Fluent in English

Preferred

Leica Biosystems (LBS) digital pathology platform and/or 3rd party digital pathology platforms.

Providing technical support for systems with hardware components.

Experience using remote access tools like Bomgar & TeamViewer.

Fluency in any other additional language

Benefits

This job is also eligible for bonus/incentive pay.

Company

SCIEX

Glassdoor

3.3

SCIEX is a biotechnology company that sells mass spectrometers, capillary electrophoresis, and ion sources products.

Founded in 1970

Framingham, Massachusetts, USA

1001-5000 employees

http://www.sciex.com

H1B Sponsorship

SCIEX has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (5)

2022 (3)

2021 (5)

2020 (14)