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Company

Cooper University Health Care · 1 day ago

Applications Analyst II

Camden, NJ

Full-time

Onsite

Mid Level

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Health CareInnovation Management

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Responsibilities

Implement new systems, enhance and/or upgrade existing systems, system optimization, new feature/function implementation

Analyzes, diagnoses, and implements system and process changes.

Acts as the application subject matter expert (SME) when assigned to project teams.

Ensure system changes follow change management procedures and protocols.

Works with cross functional teams and Cooper clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application.

Consistently meets project deadlines and goes the extra mile to ensure dates are met.

Serves as a liaison between end users, subject matter experts and technical support

Provides on-call support 24/7

Monitors queues, event logs and brokers and performs maintenance as required

Monitors interfaces with external systems

Creates ad hoc reports per user specifications

QA/triage tickets

Develops, plans and executes testing for supported applications

Creates and maintains test scripts in support of new installations, projects, and/or system updates.

Maintains support documentation, service desk routing, and knowledge base entries.

Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.

Documents and revises system design procedures, test procedures, and quality standards.

Qualification

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System optimizationChange managementApplication SMETesting executionDocumentation maintenance

Required

Implement new systems, enhance and/or upgrade existing systems, system optimization, new feature/function implementation

Analyzes, diagnoses, and implements system and process changes.

Acts as the application subject matter expert (SME) when assigned to project teams.

Ensure system changes follow change management procedures and protocols.

Works with cross functional teams and Cooper clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application.

Consistently meets project deadlines and goes the extra mile to ensure dates are met.

Serves as a liaison between end users, subject matter experts and technical support

Provides on-call support 24/7

Monitors queues, event logs and brokers and performs maintenance as required

Monitors interfaces with external systems

Creates ad hoc reports per user specifications

QA/triage tickets

Develops, plans and executes testing for supported applications

Creates and maintains test scripts in support of new installations, projects, and/or system updates.

Maintains support documentation, service desk routing, and knowledge base entries. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.

Documents and revises system design procedures, test procedures, and quality standards

Excellent written and verbal communication.

Ability to effectively translate IT terminology and processes with key stakeholders.

Strong customer service skills.

Ability to multitask in high pace work environment.

Company

Cooper University Health Care

Glassdoor

3.6

Cooper University Health Care is the leading academic health system in South Jersey and provides access to primary, specialty, tertiary, and urgent care, all within one complete health system.

Founded in 1887