Salute · 1 day ago
Solutions Engineer- Americas
United States
Full-time
Remote
Entry, Mid Level
$110K/yr - $130K/yr
2+ years exp
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Hiring Manager
Whitney Hutchison
Insider Connection @Salute
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Responsibilities
Develop and maintain trusted advisor relationships with customers (stakeholders and executives), partners, and coworkers.
Gather requirements from potential customers and assist in technical solution design sessions.
Participate in the development of professional presentations, proposals, correspondence, and responses to RFPs.
Stay updated on current industry trends and identify and evaluate new potential products and services.
Ensure the timely and successful transitions and ongoing delivery of our solutions according to customer needs and objectives through cross-functional working relationships within Salute.
Assist in developing, implementing, and measuring KPIs and SLAs for Salute and third-party vendor performance to ensure adherence to contractual obligations.
Support the timely and comprehensive delivery of Quarterly and Annual Business Reviews (QBR, ABR) to customer stakeholders.
Partner with EHS to attain ISO, health, safety, quality, and environmental standards and maintain a safe and secure environment for our clients and our people to operate within.
Partner with Workforce Development to ensure our training program and curriculum provides adequate technical and interpersonal skills training, and continuing development opportunities for operations employees in the region.
Ensure Playbooks, MOPs, SOPs, and EOPs provide the maximum readiness of the facility and clear instruction sets for operational teams.
Support operations financial management and ownership of cost optimization for the region.
Drive continuous improvement that improves customer satisfaction and operational efficiency across the region and in collaboration with global peers.
Manage customer relationships and function as a key escalation point for on-site operations teams and account directors.
Qualification
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Required
Experience in delivering client-focused solutions based on customer needs.
Proven ability to manage multiple priorities at a time while maintaining strict attention to detail.
Proven track record of supporting business strategy and achieving higher quality output for the organization.
Communicate at a high level in verbal and written exchanges; demonstrate ease, ability to impact indecision and conflict, including at C-level.
Customer focus: build effective relationships, identify customer expectations, see issues from their point of view, offer practical recommendations.
Ethics and Integrity; possess a strong set of core values and beliefs consistent with social, ethical, and organizational principles.
Facilitation skills; use a variety of techniques and tools to conduct group discussion and to assist in group problem-solving and decision-making.
Listening; give attention to the speaker, demonstrate non-verbal cues showing interest, and respond to information or questions as appropriate.
Perseverance and flexibility; demonstrate persistence and utilization of alternate behaviors in the face of barriers to plans and schedules.
Personal accountability; accept responsibility for own actions; realize learning opportunities.
Problem-solving and planning skills; develop paths to desired outcomes including sequencing, feedback points, and time estimates.
Results-oriented; drive behavior to emphasize achievement.
Ability to communicate fluently in English.
Bachelor’s degree in business, finance, or engineering plus 2-3 years' experience in leading data center facility operations teams.
If no degree: 5+ years of experience in leading data center facility operations teams.
Preferred
Military Service
Company
Salute
We provide high-end technical and professional services for the entire lifecycle of data centers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
LLR Partners
2024-09-30Acquired
2021-02-23Private Equity
Leadership Team
Erich Sanchack
Chief Executive Officer
Jason Okroy
Chief Customer and Strategy Officer
Recent News
2024-12-21
Company data provided by crunchbase
