Eleos Health · 1 day ago

Production Support Analyst

United States

Full-time

Remote

Entry, Mid Level

$85K/yr - $100K/yr

2+ years exp

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Responsibilities

Serve as the primary technical escalation point in the United States for complex customer issues (Tier 3/4 support)

Design, implement, and maintain monitoring solutions for system metrics, logs, and alerts

Interface directly with customers to resolve sophisticated technical challenges

Develop and maintain automation scripts to streamline operations and support processes

Analyze system performance metrics and recommend improvements

Collaborate with the R&D team to troubleshoot complex technical issues

Create and maintain technical documentation for internal and customer use

Participate in on-call rotation to ensure 24/7 system reliability

Qualification

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Technical SupportLinux AdministrationAPI TroubleshootingMonitoring ToolsDatabase AdministrationShell ScriptingLog AnalysisAlert ManagementCloud PlatformsPythonHealthcare Technology

Required

2+ years of experience in technical support, production support, or application support

Strong Linux systems administration experience (RHEL/CentOS, Ubuntu/Debian) including shell scripting, user management, system updates and networking

Extensive experience with API implementations and troubleshooting; familiarity with testing tools like Postman, curl (Linux command), or directly through code

Proven experience with monitoring tools and observability platforms such as Grafana and Prometheus; familiarity with logging and search platforms like OpenSearch

Strong understanding of logging systems and log analysis

Experience with alert management and incident response, including tools like PagerDuty or Opsgenie

Database administration experience with SQL (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB, Cassandra) databases

Excellent problem-solving and analytical skills

Strong written and verbal communication skills

Ability to work independently and collaborate with international teams