WPCCU · 1 day ago
Teller I
Los Angeles, CA
Full-time
Onsite
Entry Level
$17.27/hr - $24.13/hr
1+ years exp
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Responsibilities
Balance Cash Drawer and daily transactions within established credit union guidelines to ensure accuracy and prevention of losses.
Knowledge in processing all teller transactions including deposits, withdrawals, loan payments, night drop, bank by mail transactions, payroll deduction, money orders, and travelers checks.
Provides prompt and accurate information to the member and conducts moderate to complex account research or inquiries.
Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service.
Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and travelers checks to members; transfer amounts from member accounts as directed.
These transactions are performed with minimal or no errors.
Ensures compliance with all credit union member service standards.
Performs all member related functions and activities in accordance with superior member service.
Handles member correspondence, resolves inquiries and provides product information.
Utilizes TQM tools and techniques, such as flowcharting, brainstorming, check sheets, and charts to continuously improve work process.
Assists other staff members with product and service issues with minimum supervision.
Performs other duties and assignments as delegated by branch management.
Maintains effective communications between branch and other service centers.
Is willing to provide support to other service centers in order to achieve exceptional member service.
Supports the needs of the sales division by assisting wherever needed to meet member demand with sales and service delivery.
Promotes a retail environment by cross-selling and referring credit union products and services.
Supports the needs of the sales division by assisting wherever needed to meet member demand with sales and service delivery.
Required to meet and maintain minimum sales objectives assigned by branch management.
Maintains professional standards with all member and staff contacts, written correspondence, and overall personnel and branch appearance.
Composes correspondence and communicates with members as necessary.
Other duties as assigned.
To provide friendly, professional, personal service to all members.
To balance at least 98% of the time.
Complete all work process with minimum of errors and a high degree of quality with minimal supervision.
Required to meet and maintain minimum sales objectives assigned by the Branch Manager.
Supports the needs of the Sales Division by assisting wherever needed to ensure member demand with sales and service delivery.
Utilize TQM tools and techniques, such as flowcharting, brainstorming, check sheets, and charts to continuously improve work processes; demonstrates and promotes teamwork.
Performs all duties in compliance with credit union policies and appropriate regulatory statutes.
Understands compliance issues and attends training as it relates to Tellers.
Complies with all relevant aspects of the Bank Secrecy Act as well as all other regulations applicable to the position.
Ability to work on Saturdays as requested.
Qualification
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Required
High School Diploma, G.E.D., or equivalent required.
Minimum of six months to two years of similar or related experience.
Courtesy, tact, and diplomacy are essential elements of the job.
Basic PC skills, Microsoft Windows, Microsoft Word, Basic Internet Browser.
Good Verbal Skills.
Ability to communicate clearly and to be understood in English, both in writing and verbally, by telephone and face to face.
Ability to sit in increments of 2-3 hours at a time during the work day.
Ability to stand in increments of 2-3 hours at a time, walk one hour per day, and bend/reach a distance of two to four feet.
Ability to operate computer terminal, printer and calculator for extended periods of time.
Ability to organize financial records in chronological and/ or alpha/ numeric files.
Ability to make sound decisions.
Company
WPCCU
Water and Power Community Credit Union (WPCCU) was founded in 1936 to serve the financial needs of the Los Angeles Department of Water and Power employees.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$7.5M2023-12-13Series Unknown· $7.5M
Leadership Team
Barry Roach
President & Chief Executive Officer
Company data provided by crunchbase
