99 applicantsPosted by Agency

Company

Provisions Group · 1 day ago

Salesforce Delivery Lead

Franklin, TN

Contract

Remote

Senior Level, Lead/Staff

12+ years exp

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Health CareInformation Technology

Growth Opportunities

Hiring Manager

Claire Yancey

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Responsibilities

Ensure Service Delivery meets or exceeds client expectations, regularly measuring success through metrics like NPS and client retrospectives.

Act as a key advisor to clients, understanding their business challenges, recommending solutions, and collaborating with client teams.

Build and maintain relationships with senior executives at key accounts to articulate the business value of engagements. (this is NOT a sales position).

Lead a team of Salesforce experts (from Senior Architects to Administrators), focusing on career growth, skill development, and performance reviews.

Manage resource forecasting and allocation, ensuring team members maintain optimal capacity (aiming for 80% utilization for full-time consultants).

Provide support and remove obstacles for the team, fostering a culture of continuous learning and collaboration.

Ensure high-quality service delivery through stakeholder management, status reporting, and risk mitigation.

Drive process improvements and operational best practices for seamless delivery, ensuring key performance indicators are met.

Lead the development of proposals and pricing models for complex solutions, aligning with client requirements and business objectives.

Collaborate with Strategy, Sales, and Growth Leadership to align on Go-To-Market (GTM) strategy and offerings for Delivery verticals.

Develop ROI and economic models to support proposed solutions and identify new revenue opportunities through client relationship management.

Ensure practice solutions address client needs and align with business growth objectives.

Contribute to business and technical strategy development, including RFI/RFP responses and solution architecture.

Oversee subject matter experts to deliver tailored client solutions.

Identify market trends and opportunities, proposing innovative solutions that drive business value and operational improvements.

Contribute to the creation and delivery of Project Scope Documents and Statements of Work.

Participate in Quarterly Business Reviews (QBRs) to strengthen client relationships and drive business growth.

Work with Sales and Growth Leaders to assist in business and sales planning, ensuring alignment with client needs.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SalesforceClient Relationship ManagementProject ManagementBusiness InsightSoftware DevelopmentResource ManagementProposal DevelopmentStrategic PlanningTeam DevelopmentEconomic ModelingRFI/RFP Responses

Required

12+ years of relevant experience in the industry, with a proven ability to drive successful outcomes.

Proven Leadership: Extensive experience leading software development teams, including hiring, mentoring, and fostering the growth of team members.

Deep Technical Expertise: Strong proficiency in Salesforce development methodologies, technologies, and architecture.

Business Insight: A solid understanding of business objectives and the ability to align technology strategies with organizational goals for maximum impact.

Project Management Proficiency: A demonstrated ability to manage large, complex software development projects, including budgeting, planning, and resource management.

Talent for building productive relationships with clients, stakeholders, and internal teams.

Educational Background: Bachelor's degree in Computer Science, Engineering, Information Systems, or a closely related field.