Intertek · 2 days ago

Technical Customer Support Representative

5301 Riata Park Court, Austin, TX, 78727, US

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

As part of the Client Success team, the Technical Support Representative will play an integral role in the customer relationship through technical support of our SaaS, learning platform

Provide technical support resolution via email, phone and screen sharing

Build a relationship with the customer and proactively follow-up through issue resolution.

Create, track, and resolve support tickets for clients.

Communicate directly with customers verbally and written, utilizing active listening, and setting the tone for the interaction (empathy, positivity, patience)

Train customer on notable features and best use of products

Support Associate Technical Support Engineers in both training and troubleshooting.

Document details of conversations and interactions in a timely manner

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical customer supportSaaS environmentPC issuesTablet issuesMS OfficeWindows applicationsCustomer service skillsBilingual skills