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Company

Southside Bank · 1 day ago

Teller I

Lufkin, TX

Full-time

Onsite

Entry Level

$16/hr - $16/hr

1+ years exp

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Responsibilities

Perform Southside Bank’s customer service standards with each customer interaction

Consistently perform with accuracy and efficiency to build customer confidence and trust.

Meets or exceeds all operational and sales goals determined by retail management to include balancing, and attendance and others as applicable.

Complete customer thank you calls and follow up of problem resolution as directed by management.

Know the products and services offered by the Bank with the ability to recall and explain key benefits to the customer.

Recognize each customer transaction as a cross-sell opportunity. Identify and respond to the needs of new and potential customer by listening and clarifying their needs. Direct customers as needed to other Southside departments

Maintain the security and confidentiality of pertinent information and records

Accurately communicate account information to customers

Understand and agree to abide by the policies and procedures established at Southside Bank.

Follows established policies and procedures to avoid fraudulent activity (verify identification, review account history and recourse, etc.)

Follows compliance procedures and verifies accuracy of reporting applicable transactions such as CTRs, SARs, monetary logs, and Reg CC holds.

Maintain cash drawer limits and responsible for meeting the balancing standards of the cash drawer on a daily basis, working in accordance with the Teller Over/Short Policies. Ensure that all cash outages are reported to management.

Accept and verify customer deposits

Cash checks and process less cash transactions within authorized limits; obtain supervisor’s approval to process transactions which exceed authorized limits.

Perform special services as requested by customers, such as selling official checks, process cash advances and loan payments, completion of stop payments and cardholder claim statements and redeem savings bonds with accuracy.

Responsible for complying with audit policies and procedures as they pertain to this position.

Perform duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.

Must comply with all applicable laws and regulations.

Maintain a positive and caring atmosphere for customers and employees consistent with the Southside Bank’s mission and philosophy.

Contribute to a positive team environment with peers in and out of the branch

Continue professional development through training, seminars, membership in professional associations, as applicable.

Assist with opening and closing duties

Perform additional duties as assigned or directed.

Participates in special projects as assigned.

Understands and agrees to abide by the policies and procedures established at Southside Bank.

Must comply with all applicable laws and regulations.

Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.

Maintains a positive and caring atmosphere for customers and employees consistent with the Southside Bank’s mission and philosophy.

Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.

Maintains the security and confidentiality of pertinent information and records.

Continues professional development through training, seminars, membership in professional associations, as applicable.

Performs additional duties as assigned or directed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cash HandlingData EntryCompliance ProceduresTyping10-Key Calculator

Required

High School Graduate or the equivalent required.

Proficient in typing, 10-key calculator and data entry.

Excellent oral and written communication skills.

Completion and comprehension of the following Southside Bank instructor led classes: New Employee Orientation, Teller Training, Teller Advanced and Professional Teller.

Minimum 6 months cash handling or customer service experience preferred.