Bluleadz · 1 day ago

Customer Success Manager

United States

Full-time

Remote

Entry Level

1+ years exp

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AdvertisingDigital Marketing

Growth Opportunities

Hiring Manager

Jen Larimore, SHRM-CP

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Responsibilities

Manage relationships with a book of customers, ultimately driving adoption, growth, and retention.

Build trust with a broad range of stakeholders, from C-level Executives to Department Leads to day-to-day users to help facilitate value recognition and promote additional usage of HubSpot.

Identify, strategize, and execute account expansions, feature upsells, and cross-selling.

Promote maximum value of the service, and identify new opportunities to ensure growth attainment.

Develop a comprehensive understanding of the unique business challenges faced by customers along with their common objectives.

Monitor usage, proactively contact customers upon low usage, and deliver effective solutions to improve overall experience and product adoption.

Run, build, and maintain regular cadence calls with key stakeholders.

Evaluate and prioritize customer issues and inquiries and drive effective resolutions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success experienceUpsellingCross-sellingRetention quota targetResults-driven mentalityHubSpotEnthusiastic attitude