TruGreen · 1 day ago

Customer Service Representative (TN Virtual)

Tennessee, United States

Full-time

Remote

Entry Level

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Customer ServiceLandscaping

Hiring Manager

Maya Thompson, CSMR, CTR

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Responsibilities

You are responsible for delivering superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life outside.

You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Fluency in EnglishSales skillsMicrosoft OfficeSocial media familiarity

Required

High standards for excellence, integrity and customer service

Excellent customer service skills

Ability to resolve conflict in a professional and decisive manner

Foundational sales skills to upsell products and services to meet customer needs

Written and verbal communication skills for professional business interactions

Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Familiarity with social media applications (Facebook, Instagram, LinkedIn)

Ability to learn and apply general knowledge of the company, products and services

Ability to read, comprehend and adhere to instructions, processes and procedures

Keen attention to detail

Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent

Good organizational and time management skills, including punctuality for on-time attendance

Ability to work independently under general supervision and collaboratively as part of a team

Ability to talk and type simultaneously when interacting with customers

High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience

Ability to speak, read and write fluently in English is required

You MUST BE physically located in the United States while performing this job.