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Company

OCHIN, Inc. · 1 day ago

EHR SUPERVISOR EPIC RESOLUTE HB APPLICATION ANALYST TEAM- MAINTENANCE

United States

Full-time

Remote

Mid, Senior Level

$99K/yr - $158K/yr

3+ years exp

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Responsibilities

Leading, motivating, developing skills and measuring to positive outcomes for a team of Epic analysts, meeting both organizational and member needs

Support Manager and Team in developing effective workflows, solving and mitigating complex issues and maintaining valuable relationships

Collaborating with organization leadership to ensure timelines and deliverables are realistic and actionable, plan effective learning deliverables for annual forums and applicable conferences

Ensuring that new staff are on-boarded in a methodical measured manner that prepares them for success

Tracking and measuring team, project, and individual performance goals

Working with team to identify potential process improvements

Reviewing, defining and supporting improvements efforts

Assist manager with maintaining regular responsiveness on tickets, working with manager on any staff that require coaching beyond standard

Assist Manager with strategizing around go-live and coverage support for new installing sites and legacy expansions

Develop new features and workflows for new features; make design decisions

Resolve advanced and complex integration JIRA and Help-Desk tickets

Collaborate with the Help Desk/Product teams as applicable

Ensure timelines and deliverables are realistic and actionable for both install projects and other custom work

Work with the team to identify potential process improvements

Be the first escalation point for Members when they have issues

Adhere to and hold team accountable to all OCHIN policies, including go-live support, Tempo time tracking, Critical Incident reporting, and JIRA SLAs and SLEs

Develop and evolve effective resource planning processes to ensure proactive staffing of incoming and prioritized work

Maintaining and reinforcing communication and linkages between the Epic Clinical Team and other relevant OCHIN Departments

Reviewing ticket metrics and ensure team is delivering on SLAs and staying current with assignments

Intervene and resolve escalations with members as needed

Perform routine build and configuration in Epic and related products.

Operate within the Member Care Team framework, being a key contributor to the overall goals of the team support model.

Lead working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues.

Discuss and provide workflow solutions and ensure understanding of the system through hands on training.

Document build specifications, team processes and complex clinic workflows.

QA complex builds, Service Update (SU) modifications, and other work orders.

Collaborate with members from other OCHIN teams to address integration issues.

Provide elbow support to clinic staff during Go-Lives and Mock clinics as needed.

Lead trainings and workgroups for members.

Mentor, coach and train less experienced analysts.

Develop and share workflow best practices.

Travel to support off-site software installations as needed.

Assist Project Managers in identifying system capabilities.

Build, design, test and document functionality of new system features.

Provide process improvements within your application or team.

Other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Epic Resolute HBEpic Resolute PBHealthcare IT experienceMicrosoft ExcelHealthcare InformaticsComputer SciencePB Claims certificationHB Claims certificationSBO certificationCharge Router certificationProcess ImprovementMentoring