360T · 5 months ago
TECHNICAL CLIENT ADVISORY SERVICES, AMERICAS
New York, United States
Full-time
Onsite
Mid Level
$75K/yr - $90K/yr360T is one of the globally leading trading platforms for Foreign Exchange (FX), providing web-based trading technology and integration solutions. The role of Technical Client Advisory Services involves providing dedicated business and technical support to customers, training partners, and managing technical integrations and incident resolutions.
Asset ManagementBankingFinanceFinancial ExchangesFinancial ServicesFinTechForeign Exchange TradingTrading Platform
Responsibilities
Provide first and second line support for all incoming customer queries via email, phone or by any other media related to our platform
Actively facilitate training to buy-side and sell-side business partners on topics including placing and accepting of resting and active orders, breakdown and description of various types of available products and guidance with calculations of client position exposure, which includes credit limits and margins
Actively work in UNIX and Windows operating systems; utilize standard UNIX utilities to retrieve and review FIX protocol and XML logs and identify and troubleshoot problems associated with client orders. Investigations include review of messaging errors, service log files and integrated customer workflow solutions, which might require a review of client-side logs as well
Manage and monitor technical integrations, involving pre- and post-trade solutions; primary focus on integration solutions via FIX protocols, FTP and SFTP uploads for proprietary and third party execution platforms, Order Management Systems (OMS) and Pre-Trade Risk controls
Lead and manage incident resolution processes, ensuring timely and effective responses to minimize impact and enhance service continuity
Support coordinator for scheduling and resource allocation
Facilitate daily discussions with various internal and external technology teams, review pending technical issues, and escalate bugs by using Jira
Assist with go-lives, to ensure customer is correctly configured and able to execute deals. This includes review of mappings and stream configurations from technical side
Participate in reviewing the quality of the delivered competitive pricing flow from FX and metals liquidity providers
Handle Freshdesk cases, which involve various inquiries related to business and technical side. Complete all work tickets in a comprehensive manner using clear concise English and ensure translation takes place if any other languages are used
Previous experience with FX products (at a minimum swaps, forwards and spot)
Collaborate closely with global client service teams to ensure consistent, 24/7 support as part of our follow-the-sun coverage model, including weekend shifts
Run lesson-learnt sessions and constantly facilitate knowledge sharing by documenting learnings from the past
Continuously encourage team members to transfer knowledge and provide insights to colleagues
Qualification
Required
University qualification, degree (minimum Bachelors in relevant field; Finance, Engineering and/or Computer based discipline)
Working experience in client services/ middle office/ back office or a global markets sales & trading division or other FX or treasury environment
Experience in training to the financial community with a strong focus on corporates and banks
Ability to communicate technical/product information to both a technical and non-technical audience
Excellent organizational, communication and leadership capabilities as well as analytical and problem-solving skills are essential
Proficient in MS Office, with working knowledge of CRM platforms is preferred
Ability to roll out client projects and write up product requirements
Strong sense of customer service/support, detail, and service oriented
Enthusiastic, self-motivated, team spirit and can-do approach
High ability to work effectively within a multi-functional and cross-cultural organization
Excellent work ethics and lead by example
Excellent verbal and written communication skills
Linux, JIRA, FTP, etc
Protocols: TCP/IP, FIX Protocol
Language: XML, Java
API Integration
Preferred
Proficient in MS Office, with working knowledge of CRM platforms
Benefits
Robust benefit package, including 401(K) employer match
Paid time off
360T Academy
A highly motivated and skilled multinational team
A central and modern workplace with high development potential in Manhattan
Performance appraisals on a regular base
Company
360T
360T is the leading global provider of web-based trading technology.
Founded in 2000
201-500 employees
H1B Sponsorship
360T has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown2015-07-26Acquired
2012-02-16Private Equity
2009-10-01Private Equity
Leadership Team
Matt O'Hara
CEO, Americas
Recent News
2025-12-05
2025-11-08
2025-10-07
Company data provided by crunchbase