NVA Equine · 6 hours ago
Client Services Representative
Connecticut, United States
Full-time
Onsite
New Grad, Entry LevelNVA Equine is a veterinary service provider, and they are seeking a Client Services Specialist to provide exceptional customer service while ensuring a smooth flow of clients and patients through the animal hospital.
Non-profit Organization Management
Responsibilities
Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors’ and technicians’ time
Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc
Invoices clients, collects fees, and obtains authorization for credit charges following the credit policies of the hospital
Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies
Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc
Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager
Demonstrates a full working knowledge of PIMS procedures and functional applications
Qualification
Required
High school diploma or GED required
Proper telephone etiquette and client service excellence
Basic veterinary medical knowledge, including products and services
Excellent oral and written communication skills
Basic computer skills (Microsoft Office, e-mail, and practice management software experience preferred)
Strong organizational skills with ability to multi-task and still attend to details
Preferred
Bachelor's degree preferred
Prior client service experience in related area preferred but not required
Company
NVA Equine
As one of the leading communities of Equine veterinary teams, NVA Equine is committed to the exceptional care of horses by delivering high-quality medicine supported by local leadership teams.
Founded in 2018
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase