Flexjet · 1 day ago
Owner Experience Representative
Cleveland, OH
Full-time
Onsite
New Grad, Entry LevelFlexjet is currently seeking qualified candidates for the role of Owner Experience Representative, who will serve as the primary contact for clientele and assist flight crews in fulfilling their requirements. The position focuses on providing exceptional customer service and maintaining positive relationships with clients.
AerospaceAir TransportationTransportationTravel
Responsibilities
Provide world-class service during every interaction with our clientele to develop and maintain long term relationships
Greet clientele and crew members in a friendly, professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations
Check in and register clientele, determine their specific needs and ensure proper follow up
Coordinate customer service order requests including catering, transportation, entertainment reservations, etc
Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate
Ensure a pleasant and clean work environment and guest waiting areas
Periodically inspect and organize facilities and replenish amenities and beverages
Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries
Dispatch responsibilities – such as coordinating services between crew members and line service personnel
Transport crews and passengers to local hotels and/or airport terminal as needed
Initiating emergency response procedures when required
Other duties as assigned
Qualification
Required
High school graduation
Previous experience in a customer service environment; high end customer service industry or hospitality experience preferred
Ability to comprehend and perform basic math calculations with minimal errors
Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
Knowledge of use and operation of standard office equipment
Strong working knowledge of customer service principles and the Flexjet service philosophy
Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level
Must have a strong attention to detail, organizational skills, and the ability to prioritize multiple tasks
Successful candidate must be able to respond calmly and handle many customer demands in a fast paced environment
Ability to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly
Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business
Ability and willingness to work nights, weekends, holidays, and overtime as required
Preferred
Previous experience in a customer service environment; high end customer service industry or hospitality experience preferred
Previous aviation experience desired
Company
Flexjet
Flexjet is a private jet company that provides fractional jet ownership, leasing, and jet card services.
Founded in 1995
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$800MKey Investors
L Catterton
2025-07-21Secondary Market· $200M
2025-07-21Private Equity· $600M
2013-09-05Acquired
Leadership Team
C
Christopher Bero
CMO of Global Marketing
J
Jim Foringer
Chief Pilot
Recent News
WSJ.com: US Business
2026-01-09
Longevity.Technology - Latest News, Opinions, Analysis and Research
2025-12-19
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