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Hang · 11 months ago

Product Strategy

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Hang is the next generation brand loyalty & customer data platform, and they are seeking a Product Strategy Manager to develop frameworks and playbooks for client launches. The role involves collaborating with customers and internal teams to enhance customer experience and drive the adoption of new solutions.

AppsLoyalty ProgramsMachine Learning

Responsibilities

Work closely with customers to define their needs and drive compelling business value for them

Serve as a thought partner to key customer stakeholders and advise them on the future of loyalty and membership

Identify a best practices framework for structuring program benefits and rewards and create playbooks for implementing them with Hang

Identify product features and integration opportunities through customer interactions and serve as the “voice of the customer” in all internal roadmap discussions

Collaborate with Product, Engineering and Customer Success around the launch of new features to drive customer adoption

Qualification

Product StrategyCustomer Relationship ManagementCross-functional Project ManagementStrategy ConsultingEnterprise SaaSData AnalysisConsumer Brand Passion

Required

You have 5+ years of total work experience across any mix of Product, Consulting, Strategy, Marketing, or Customer Success or similar types of roles

You have a proven ability to successfully partner with and persuade senior executive stakeholders

You have experience managing cross-functional projects

You are not afraid to tackle novel problems and you leverage a scientific approach to solving them (identify a hypothesis, create a plan to test it, gather data and repeat)

You're a big picture thinker and enjoy crafting strategy

You have excellent written and spoken communication skills