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Newrez · 3 weeks ago

Loss Mitigation Specialist I (On-site)

Coppell, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Newrez LLC is dedicated to exceeding the expectations of residential mortgage borrowers through superior service and effective communication. The Loss Mitigation Specialist will establish contact and negotiate with borrowers and other stakeholders to resolve at-risk mortgages and review loss mitigation deals within their authority.

FinanceFinancial Services

Responsibilities

Handles multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines

Handles inbound and outbound calls supporting homeowner questions and helping homeowners to become engaged in loss mitigation workout assistance

Keeps servicing files up to date so borrowers can receive the best assistance, and so that the company has knowledge of the borrower’s situation and the condition of the collateral

Minimizes loss due to foreclosure through the use of loss mitigation options, such as pre-foreclosure sales, loan modifications and repayment plans

Reviewing, analyzing, and underwriting routine individual consumer reports

Analyzing and understanding credit bureau information, collateral valuation reports, tax returns, financial statements, property insurance declaration pages, Homeowners Association (HOA) documents and other supporting documentation to verify customer financial and property data

Reviews title searches to ensure that no title issues threaten the standing of our investor’s lien on the property

Makes calls to borrowers, borrowers’ authorized representatives, and brokers

Analyzes financial statements, tax returns, credit reports, and the value of the collateral in order to determine and recommend the most feasible and appropriate workout to the customer

Addresses any borrower questions or concerns. Handles escalated files appropriately by providing an articulate and complete response

Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements

Certifies that all required actions have taken place prior to completing a foreclosure sale

Ensures compliance with company policies and procedures

Performs related duties as assigned by management

Qualification

Mortgage Loan Originator LicenseMortgage loan processingCollections experienceMicrosoft WordMicrosoft ExcelCustomer consultingOrganizational skillsAttention to detailCommunication skills

Required

High school diploma or equivalent, required

2-4 years' experience in mortgage loan processing, Loss Mitigation, Collections, or related mortgage servicing experience

Ability to obtain and maintain ongoing Mortgage Loan Originator License

Proficient in Microsoft Word and Excel

Excellence in consulting and advising customers via telephone and written communication

Understanding of debt collections in any stage of delinquency

Portfolio management, strong organizational skills, and attention to detail

Comfortable talking on the phone for extended periods

Okay with sitting for extended periods of time

Comfortable working on a computer for extended period of time, including typing and viewing a screen

Preferred

Bachelor's degree, preferred

Collections, Foreclosure, Bankruptcy and Real Estate Owned (REO) experience preferred

Benefits

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions