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Flexjet · 8 hours ago

Client Services Associate

Cleveland, OH

Full-time

Onsite

Entry Level

2+ years exp

Flexjet is a company that provides premium services to its clients, and they are seeking a Client Services Associate to manage customer inquiries and ensure accurate billing processes. The role involves collaborating with various departments to resolve client concerns and supporting the management of contracts and receivables.

AerospaceAir TransportationTransportationTravel

Growth Opportunities

Responsibilities

Respond to internal colleagues providing details and data regarding client contract information

Review and communicate to client requests and questions in regard to their unique contracts and client bills

Demonstrated ability to think strategically, identify and solve difficult business problems

Ability to gather and analyze data and draw logical conclusions

Executing daily/weekly/monthly billing cycle activities including invoice processing, utilization reports, revisions, quality assurance checks to ensure compliance with client’s contracted agreement

Responsible for collections of unpaid receivables as needed

Partner with Management to resolve client issues

Follow all internal controls and processes while assisting in month-end and other periodic close reconciliations

Review monthly reports, collections and variance reports collaborating with finance to take necessary action for correction

Assist with training and mentorship of new team members

Account management of top tier clients, high risk clients

Additional support and quality checks for key accounts and new program roll outs

System Expert / IT Testing Support

Perform other related duties and responsibilities as assigned by Manager

Qualification

Accounts receivableCustomer serviceOracle suiteMicrosoft Office SuiteData analysisDeadline drivenProblem-solvingTeam collaborationOrganizational skills

Required

Bachelor's/Associate's degree in related field and preferred experience in accounting, accounts receivable, or a combination of education and experience

2-3 years of customer service experience in a high-end service industry

Strong computer and software skills, including Microsoft Office Suite Applications (Excel, Outlook, etc.)

Strong documentation skills

Ability to prioritize and handle multiple inquiries/requests quickly

Must possess the legal ability to work in the United States

Ability to interface successfully with all levels of professionals and company leadership

Works effectively and cooperatively with others; establishing and maintaining good working relationships

Desire to work in an autonomous role knowing all the while among a strong supportive team of colleagues and management

Ability to respond calmly, and handle customer demands

Keeps up with current developments and trends in areas of expertise

Good problem-solving skills

Ability to work both independently and in a team environment