Ketryx · 1 month ago
Technical Implementation Manager
Boston, Massachusetts, United States
Full-time
Onsite
Senior Level
$90K/yr - $115K/yr
5+ years expKetryx is a company focused on making medical software safe and reliable. As a Technical Implementation Manager, you will lead strategic client engagements, guiding enterprise MedTech companies through onboarding and implementation while acting as a trusted advisor to solve complex technical challenges.
Artificial Intelligence (AI)Business Process Automation (BPA)ComplianceSaaSSoftware
No H1B
Responsibilities
Lead key client relationships from onboarding to long-term partnership
Work as part of a team of SMEs, account managers, and consultative experts to deliver value across technical and regulatory domains
Act as a trusted advisor using strong consultative skills to identify challenges and drive measurable outcomes
Partner directly with customer stakeholders to facilitate strategic discussions, drive decision making, and ensure alignment
Conduct onsite sessions to understand client workflows, process bottlenecks, and critical questions, mapping opportunities to optimize operations through Ketryx
Manage multiple client portfolios, balancing priorities and deadlines
Partner with Engineering, Product, and Quality to align client needs with product evolution
Lead process improvements that enhance scalability, efficiency, and team performance
Facilitate workshops and training sessions to ensure the product meets user needs and drives tangible operational results
Collaborate closely with Quality SMEs and Solution Architects to implement tailored configurations and ensure clients meet both technical and regulatory requirements
Develop deep expertise in the Ketryx platform and regulated development workflows
Guide clients on platform configuration, documentation, and compliance practices
Build and mentor high-performing teams
Foster a high-trust, accountable, and collaborative culture
Qualification
Required
5–10 years in client-facing or operational leadership roles in SaaS, MedTech, or regulated industries
Experience leading cross-functional teams and managing complex portfolios
Familiarity with safety-critical or compliance-driven environments
Experience managing full implementation lifecycle: project planning, requirements gathering, migration, configuration, validation, go-live
Understanding of quality systems and regulatory frameworks (ISO 13485, ISO 14971, IEC 62304, 21 CFR Part 820)
Technical fluency with software and quality processes
Outstanding communication and presentation skills with a demonstrated track record of influencing effectively at all levels of the organization
Ability to drive effective and influencing conversations at the program level; facilitate difficult discussions and be adept at handling objections
Ability to facilitate complex discussions, handle objections, and drive consensus
Bachelor's degree in engineering, life sciences, or related field, or equivalent experience
Preferred
Experience in customer success, professional services, or product operations in B2B SaaS
Background in quality, regulatory affairs, or systems engineering
Familiarity with Software as a Medical Device (SaMD)
Experience in high-growth, mission-driven startup environments
Benefits
Competitive compensation
Generous stock options possible
Work in an exciting field with a positive impact on the world
Opportunity to learn and grow as part of a global team
Generous PTO for full-time
Company
Ketryx
Ketryx is an AI‑driven compliance platform that automates documentation tasks and workflows for regulated product teams.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$57.05MKey Investors
Transformation CapitalLightspeed Venture Partners
2025-09-04Series B· $39M
2023-12-05Series A· $14M
2022-06-29Seed· $2M
Leadership Team
Erez Kaminski
CEO & Founder
Jan Pöschko
CTO & Founder
Recent News
Sourcery
2025-10-06
Company data provided by crunchbase