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Fragomen · 1 day ago

Business Immigration Supervisor

New York, NY

Full-time

Hybrid

Senior Level

$91K/yr - $103K/yr

7+ years exp

Fragomen is a company that specializes in immigration services, providing a dynamic and challenging atmosphere for its employees. The Business Immigration Supervisor role involves supervising junior caseworkers, managing complex immigration cases, and maintaining strong client relationships while ensuring compliance with firm standards.

ConsultingDocument ManagementLegalLegal Tech

Hiring Manager

Grace D'Arcangelo

Responsibilities

Act as a supervisor to junior business immigration caseworkers

Train new employees and directly or indirectly supervise staff, providing mentoring, coaching, and performance management

Demonstrate excellence in managing complex cases and ensuring team's work output is accurate and timely by prioritizing cases and monitoring workload

Provide direction to the team using extensive knowledge of business immigration case matters

Serve as a liaison between the immigration consulting team and the Client Services Manager and/or Associates

Strengthen and maintain strong client relationships with key stakeholders in client accounts, contribute to client meetings and business reviews and assist with the successful delivery of the team’s output of work

Proactively address client escalations, lead high touch calls, and provide accurate and relevant client reporting

Perform a wide range of varied case related duties requiring specialized knowledge and skills in employment-based immigration matters

Work with clients to perform intake of cases, troubleshooting issues and establishing case strategy

Analyze case documents and prepare immigration applications for filing with the appropriate government agency

Draft petitions, applications and specialized support letters detailing eligibility for visa classification and other immigration benefits

Communicate regularly with clients and foreign nationals regarding procedural and case processing issues

Review and approve client billing and conduct billing and WIP audits as appropriate

Oversee status of cases through utilization of case management and billing systems

Be fluent with case management and other reporting tools and technologies used to manage data and information

Engage, collaborate, and share knowledge with teams locally and regionally to ensure best practices

Ensure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.)

Qualification

Business immigration experienceSupervisory experienceVisa processesClient service mindsetMicrosoft ExcelMulti-tasking abilityAttention to detailWritten communication skillsTeam collaboration

Required

Bachelor's degree, Associate's degree or Paralegal certification preferred

At least 7 years of business immigration experience (i.e., paralegal)

Supervisory or managerial experience

Possess strong knowledge of procedural requirements for various types of nonimmigrant and immigrant visas and client processes

A client service mindset, attention to detail and desire to achieve a high level of productivity

Experience using various computer systems, including Microsoft Excel

Ability to multi-task in a fast-paced environment with competing demands

Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines

Ability to contribute to positive work environment, effectively collaborate and promote teamwork