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Versa Networks · 11 hours ago

Network & Infrastructure Engineer

Santa Clara, CA

Full-time

Hybrid

Senior Level, Lead/Staff

$170K/yr - $210K/yr

8+ years exp

Versa Networks is a leader in Secure SD-WAN and next-generation managed services, focused on transforming IT infrastructure for the modern cloud era. The Cloud Managed Services engineer will provide technical support and end-to-end management for complex networking issues on the Versa hosted platform, ensuring customer satisfaction and problem resolution.

Cyber SecurityInformation TechnologyNetwork Security

No H1B

Responsibilities

Helps customers to solve reported product and network problems of varied complexity

Replicate customer issues in the lab environment

Work with engineering team to replicate customer issues and test possible fixes

Work on problems of diverse scope across all solutions from Versa

Incident/ticket lifecycle management

Setting up infrastructure

Create knowledge articles

Ability to write bash/python scripts(optional)

Qualification

Routing - OSPF & BGPTCP/IP protocol suiteLinux/Unix environmentNetwork infrastructure managementSecurity incident handlingVirtualization technologiesAnti-virus software experienceSIEM administrationCommunication skillsProblem-solving skillsTeam playerTime management skills

Required

BS (MS Preferred) - Computer Science, Information Security/Technology or equivalent

Routing - OSPF & BGP, MPLS, L3 VPN – expert level

TCP/IP protocol suite, SFW, NGFWGood understanding of IPSec VPN/SSL-VPN/NAT/GRE

Hands-on experience in anti-virus software, intrusion detection, firewalls and content filtering

Understanding of security logs, vulnerabilities , CVEs, threat map

Experience in handling perimeter security, endpoint security , web and email security

Working knowledge of Linux/Unix environment

Good understanding of virtualization, SaaS, IaaS and related technologies

Experience in managing, supporting, and deploying network infrastructures

Strong ability to diagnose server or network issues which will be complex in nature

Understanding of common information architecture frameworks

Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision

Good verbal and written communication skills, and ability to address conflict with others constructively

Ability to work in 24x7 rotational shifts

Commitment to customer delight is a must

Quality focused, result and goal-orientated person

Debugging hardware & software system-level problems in a multi-vendor multi-protocol network environment

Team player, can-do attitude and takes initiative

Ability to work independently as well as in a team (in a start-up environment)

Good communication skills to work with cross-functional groups

Strong skills in large-scale software design and development

Excellent verbal and written communication skills

Excellent troubleshooting and problem-solving skills

8+ years of hands-on experience in a similar role

Preferred

Experience in configuration and troubleshooting networks and security appliances

Experience in Threat Analysis and Security Incident handling

Certifications like CEH , GIAC (Global Information Assurance Certification) ,CCSP will be an added advantage

SIEM (ArcSight , QRadar or any industry leading tools) administration for standard and Custom Log Source Onboarding of On-prem/Cloud

The Ideal candidate will be an individual contributor, who is a self-starter, with excellent interpersonal, communication, problem solving and troubleshooting skills

Prior experience working in a TAC environment will be a plus

Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge

Benefits

Competitive Salary & Incentives: We offer a competitive compensation package with and pre-IPO equity to reward your hard work and dedication.

Health & Wellness: Comprehensive medical, dental, and vision insurance plans to ensure you and your family stay healthy and covered.

Paid Time Off (PTO): Enjoy a generous PTO policy that includes vacation days, sick leave, and paid holidays to recharge and take care of personal matters.

Flexible Work Environment: We understand the importance of work-life balance. Enjoy the flexibility of remote work, and hybrid option to create the work schedule that works best for you.

Professional Development: We believe in continuous learning. Access to training, certifications, and educational resources to help you grow in your career and stay ahead of industry trends.

Employee Recognition: We celebrate achievements both big and small, with regular recognition programs and awards that highlight your contributions to our collective success.

Collaborative Culture: Be part of a dynamic, inclusive, and supportive team where innovation and collaboration are at the heart of everything we do.

Parental Leave: Generous parental leave policies to support you during life's important moments.