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Charlie Health · 6 months ago

Release of Information Specialist

United States

Full-time

Remote

Entry Level

$44K/yr - $60K/yr

1+ years exp

Charlie Health is a rapidly growing organization focused on connecting individuals to life-saving behavioral health treatment. The Release of Information Specialist will ensure compliance with privacy laws while facilitating secure access to protected health information, playing a crucial role in enhancing access to mental healthcare.

Health Care

Responsibilities

Maintains confidentiality and security with all protected information

Receives and processes requests for patient health information in accordance with company, state, and federal guidelines

Ensures seamless and secure access of protected health information

Establishes proficiency in Health Information Management (HIM) electronic document management (EDM) systems

Answers calls to the medical records department and responds to voice messages

Retrieves electronic communication, faxes, opening postal mail, and data entry

Responds to internal requests via email, slack, or any other communication platform

Documents inquiries in the requests for information log and track steps of the process through completion

Determines validity from documentation provided on authorizations, subpoenas, depositions, affidavits, power attorney directives, short term disability insurance, workers compensation, health care providers, disability determination services, state protective services, regulatory oversight agencies and any other sources

Sends invalid request notifications as needed

Retrieves correct patient information from the electronic medical record (EMR) and other record sources

Verifies correct patient information and dates of services on all documents before releasing

Provides records in the requested format

Acts in an informative role within the organization regarding general release of information questions and assists with developmental training

Documents accounting of disclosures not requiring patient authorization

Scans or uploads documents and correspondence in EMR

Communicates feedback, new ideas, fluctuating volumes, difficulties, or concerns to the HIM Director

Participates in teams to advance operations, initiatives, and performance improvement

Assists with other administrative duties or responsibilities as evident or required

Qualification

Health Information ManagementElectronic Medical Record (EMR)Behavioral health experienceCloud-based softwareProfessional communicationMulti-taskingAttention to detailConfidentiality

Required

Associates Degree required or equivalent in release of information experience

1 year experience in a behavioral health medical records department, or related fields

Experienced use of email, phones, fax, copiers, MS office, and other business applications

Ability to prioritize multiple tasks and respond to requests in a fast-paced environment

Ability to maintain strict confidentiality

Extreme attention to detail as it relates to accurate information for medical records

Professional verbal and written communication skills in the English language

Work authorized in the United States and native or bilingual English proficiency

Preferred

Experience in a healthcare setting is highly desirable

Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis