CosmoProf Beauty ยท 3 hours ago
Sales Associate - COLOR & CURL CONCIERGE 06902
Akron, OH
Part-time
Onsite
Entry Level
1+ years expBSG is a leader in wholesale and retail distribution of beauty supplies, and they are seeking a Color Curl Concierge to maximize sales by maintaining and expanding a customer base through market analysis and customer service. The role involves providing product education, conducting consultations, and developing professional relationships within the beauty industry.
Retail
Responsibilities
Dominate the industry in talent development, technical and selling skills
Passionate desire to learn and grow. Striving for continuous improvement while owning personal development and growing techniques to generate new customers
Schedule, prepare and follow through on business development days to increase product knowledge and develop professional vendor and customer relationships
Remain agile to changes in the market while building industry knowledge and intuition to be able to be nimble in order to react to a competitive market
Be the Category expert in Color Curl/Texture, sharing information with team and customers
Create an organized work environment and workflow to be able to most efficiently service customers
Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed
Attend all meetings, functions and events and maintain regular contact as established by the Company or Supervisor
Conduct effective basic in-store/salon and virtual education
Determine customers needs and offer products and services to best align their products and needs
Conducts periodic meetings to keep employee relations at a high level and to keep employees informed of relevant information by utilizing leadership skills
Initiate business relationships that gain customers trust and confidence so that selling and customer service can be delivered more effectively
Develop and review market analysis, organization of prospect funnel process, opening new accounts with follow up and follow through
Meet or exceed established metrics, color growth goals as well as other standards and expectations that may be created
Establish technical expertise pertaining to products and programs
With consideration for salon accounts, implement marketing and merchandising programs, and survey assignments to complete social marketing services to support store business
Utilize Social Media to drive business and market customer and vendor events
Create customer profile system for each major account, containing pertinent account data and facts that accurately outline marketing, sales, and merchandising strategy levels for each
Responsible for ensuring all customer service issues and questions are resolved in a timely, appropriate and effective manner. Key point of contact for customers to resolve questions, issues or disputes along with store manager in the categories of color and curl
Ensures all store opening and closing procedures are performed correctly
Maintains a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the creation of an inviting atmosphere for customers. Coordinates the Companys special promotion activities in these categories
Owns inventory accuracy with cycle counts in store, keeping shelves stocked, and monitors turn of color and curl products
Communicate with our corporate partners on emerging trends, styles and products
Utilizing purposeful and effective cold-calling techniques to generate new customers
Strictly comply with established procedures regarding the processing of returns and/or approved conversions
Timely completion of assignments and projects that may be assigned
Strictly comply with company safety procedures city, state and federal laws
Qualification
Required
One year retail or full service sales
Licensed cosmetologist highly preferred
Reliable transportation to effectively service designated store and market
Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
Strong Microsoft Office, specifically Excel and PowerPoint, Oracle, and POS applications
Comprehensive knowledge of computers, mobile devices and social media platforms
Ability to travel to shows and sales meetings a minimum of 3 times a year
Ability to work in a constant state of alertness and a safe manner
Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
May be required to work in other stores and in field at times
Strong time management and organization skills and the ability to successfully manage multiple projects at once
Ability to present a professional image and interact positively with the public
Strong written and verbal communication skills, at all levels within and outside the organization
Preferred
Licensed cosmetologist highly preferred
Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
Company
CosmoProf Beauty
CosmoProf, a Sally Beauty Holdings company, is proud to be a community of professionals who care about our customers.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Black
Talent Acquisition Business Partner/Recruiter
Casey Crenshaw
Education Business Partner
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