Founding Customer Success Manager jobs in United States
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Unthread · 10 months ago

Founding Customer Success Manager

positionNew York, NY
timeFull-time
remoteOnsite
seniorityMid Level
money$100K/yr - $160K/yr
date4+ years exp

Unthread is an AI-powered customer support platform built into Slack, and they are seeking a Founding Customer Success Manager to shape customer workflows and enhance engagement. The role involves onboarding customers, developing product expertise, identifying pain points, and collaborating with teams to drive customer satisfaction and retention.

Artificial Intelligence (AI)Customer ServiceSaaSSoftware

Responsibilities

Serve as the primary point of contact for customers, ensuring a seamless onboarding and continued engagement
Develop deep product expertise to educate and empower customers in using our AI technology effectively
Proactively identify customer pain points and collaborate with product and engineering teams to drive solutions
Build strong relationships with key stakeholders, ensuring high retention and satisfaction rates
Monitor customer health metrics and implement strategies to enhance adoption and minimize churn
Advocate for customers internally, providing insights to influence feature development and improvements
Lead customer training sessions, webinars, and knowledge-sharing initiatives
Work closely with sales to identify upsell and expansion opportunities

Qualification

Customer Success ManagementAI technology expertiseRelationship buildingSaaS experienceAccount ManagementTechnical translationAI passionStartup environment adaptabilityHustleAI tools experienceSQL understandingTypeScript understanding

Required

4+ years of experience in a Customer Success, Account Management, or related role, ideally within a SaaS or AI-driven company
Strong problem-solving skills and ability to translate technical concepts into customer-friendly solutions
Excellent communication and relationship-building skills, with a customer-first mindset
Passion for AI, startups, and technology-driven innovation
Ability to thrive in a fast-paced, dynamic startup environment and wear multiple hats
Humility and hustle

Preferred

Experience working with AI tools
Basic understanding of SQL or TypeScript (even if using AI-written code!)

Benefits

Competitive salary plus meaningful equity—you’ll have a genuine stake in what we’re building.
Commission on upsells & expansions
Generous PTO and flexibility—we prioritize outcomes over the number of hours worked.
Health, dental, and vision coverage—we take care of you and your loved ones.
A chance to shape the future of support, in an industry that’s long overdue for disruption.

Company

Unthread

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Unthread is an AI-powered customer support platform built into Slack.
dateFounded in 2022
location
New York, New York, USA
people-size2-10 employees
web-link
https://unthread.io

Funding

Current Stage
Early Stage
Total Funding
$3.5M
Key Investors
Y Combinator
2024-08-09Seed· $3M
2022-08-22Pre Seed· $0.5M

Leadership Team

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Tom Bachant
Co-founder, CEO
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Jake McCloskey
Co-founder, CTO
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Recent News

Business Wire
Unthread Announces Their Model Context Protocol (MCP), Simplifying AI Integration Across Workplace Systems
2025-11-20
TechCrunch
Unthread has a plan for cleaning up Slack and will show off its tech at TechCrunch Disrupt 2025
2025-10-30
Morningstar.com
Innovation Takes Center Stage with Scores of New Products Being Launched at HR Tech 2025 Next Week
2025-09-09
Company data provided by crunchbase