Notion · 5 months ago
Customer Experience (CX) Automation Engineer
San Francisco, California
Full-time
Onsite
Mid Level
$170K/yr - $205K/yr
4+ years expNotion is on a mission to empower users to tailor their software for problem-solving. They are seeking a CX Automation Engineer to enhance customer experience operations by building and optimizing systems that facilitate seamless interactions across support channels.
AppsCollaborationProduct ManagementReal TimeSoftware
Responsibilities
Design, develop, and maintain API-based integrations for customer experience workflows
Create event-driven automations, webhooks, and scripting-based workflows to boost efficiency
Enhance ticket routing, agent assignment, and chatbot interactions to improve self-service options
Analyze SQL and data pipelines to derive insights from support performance and customer interactions
Implement resource allocation and scheduling automation to increase team productivity
Partner with cross-functional teams to improve business processes, system performance, and support experience
Develop and maintain technical documentation and knowledge base articles
Develop integrations with operational systems (Stripe)
Qualification
Required
4+ years of experience in Business Systems, Integration Engineering, or related field
Knowledge of JavaScript, React.js, or similar scripting languages for building and enhancing user interfaces
Experience working with REST APIs, Python, and Node.js for automation and integrations
Proven expertise in automating workflows with webhooks, integrating chatbots, and leveraging middleware tools (e.g., Workato, Mulesoft, Tray.io) for seamless system integrations
Demonstrated ability to optimize resource scheduling and workforce management tools
Excellence in collaboration for enhancing support workflows and automation strategies
Experience developing and deploying AI and LLM-based solutions using platforms like OpenAI (GPT) and Anthropic (Claude), and integrating models such as Gemini and Llama into business systems to enable intelligent automation and enhance operational workflows
Preferred
Experience with AI-driven chatbot automation and natural language processing (NLP)
You don't need to be an AI expert, but you're curious and willing to adopt AI tools to work smarter and deliver better results
Benefits
Highly competitive cash compensation
Equity
Benefits
Company
Notion
Notion is a workspace platform that offers note-taking, collaboration, task management, wikis, and databases.
501-1000 employees
H1B Sponsorship
Notion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (23)
2023 (9)
2022 (22)
2021 (7)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$343.2MKey Investors
Index VenturesFirst Round Capital
2025-12-15Secondary Market
2021-10-08Series C· $275M
2020-04-02Series B· $50M
Leadership Team
Akshay Kothari
COO
Ha Nguyen
Global Head of Demand Generation
Recent News
TechRadar.com
2026-01-04
Company data provided by crunchbase