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Tourneau|Bucherer · 4 days ago

Client Advisor, Jewelry - Flagship, Las Vegas

Las Vegas, NV

Full-time

Onsite

New Grad, Entry Level

Tourneau|Bucherer is a luxury jewelry retailer seeking a Client Advisor for their flagship store in Las Vegas. The Client Advisor will provide an elevated shopping experience, focusing on client relationships and achieving sales objectives while promoting the brand and its offerings.

E-CommerceLifestyleRetailWearables

Responsibilities

Work to create a positive, inviting and elevated environment for the discerning client

Be enthusiastic and demonstrate a passion for jewelry

Work as a team with management and colleagues to achieve personal and department goals

Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future

As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns

Maintain and grow existing clients and reach new prospects

Actively engage with clients, promoting the brand history, product lines and discovering their needs

At a minimum, must meet sales objectives for any given month, quarter and year

Share knowledge and motivate peers to promote jewelry

Explain the value of being a Tourneau|Bucherer client and leverage available tools, such as CRM, the Watch Protection Plan, Trade-ins and Bucherer 1888 Financing to support making the sale

Partner with other Client Advisors as appropriate to make a sale

Obtain client information utilizing the CRM system to build an on-going relationship

In the event that the client contact results in a sale, efficiently close and process the sale to include accurate warranty completion and cleaning/sizing/setting of the watch

Communicate with management about opportunities to develop community relationships and to explore potential events to increase brand awareness and customer loyalty among new and existing clients

Be professional, approachable, knowledgeable, and gracious in all interactions

Strive to be a customer service oriented to ensure a positive shopping experience that is best in class

Readily accept and incorporate constructive advice given by managers on how to improve sales performance

Attend training sessions to increase product knowledge

Strictly adhere to all store security procedures

Set up cases and windows

Respect other Client Advisors fostering an environment of support and collaboration

Adhere to the company dress code policy

Work with team members to ensure the store is at all times clean and attractive

Attendance is a crucial part of performance.Be on time

Help set-up or close store depending upon shift

Qualification

ClientelingSales objectivesCRM systemProduct knowledgeTeam collaboration

Required

A passion for building clientele and selling

Demonstrate an exemplary level of integrity and professionalism at all times

Must be able to work a flexible schedule throughout the week

Must have a polished and professional appearance with a positive attitude

Meet and exceed company assigned goals, metrics and objectives

Company

Tourneau|Bucherer

The Marriage Of Tourneau And Bucherer In 2018, Two Long-Standing Industry Leaders, Is Bringing Together The Best Of Both Companies To Surprise And Delight Watch And Jewelry Customers Around The World.

Founded in 1900