Greystar · 10 hours ago
Community Support Specialist - Property Management
Memphis, TN
Full-time
Onsite
Entry Level
$55K/yr - $55K/yr
1+ years expGreystar is a leading global real estate company specializing in property management and investment management. The Community Support Specialist will handle accounting and financial responsibilities for assigned communities, ensuring accurate billing and communication with residents and vendors.
Property ManagementPropTech
Responsibilities
Contributes to and facilitates an optimized consumer experience in a virtual environment via phone, email, or other technologies
Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes. Additional, manages communication between the vendor/contractor, accounting, and the client/owner as needed
Communication with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforce lease contracts to maximize revenue
Follows the Company’s established procedures related to regaining possession of apartments by following proper notice requirements, filing of documents with legal representation. Ensuring proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel
Detailed review and completion of final accounting procedures to ensure accurate billing and minimize liability of damages to communities
Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed or products purchased, codes expenses to appropriate Chart of Account codes, and manages communication between the vendor/contractor, accounting, and the client/owner as needed
Coordinates setting up new vendors, contractors, and other service providers for payment, contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments
Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies
Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move-out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary
Promotes resident satisfaction and retention by responding to questions and requests in a timely manner, and taking appropriate action to resolve and address resident account related issues
Qualification
Required
Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property's financial operation
Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents
Strong proficiency in using property management software (preferably Yardi and Entrata)
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to validate and calculate payment information
Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections
Employment history that demonstrates the application of property management, accounting, and customer service background sufficient to assist in managing the day-to-day operation of an apartment community, resolve customer complaints and issues, and complete financial records, documents, and reports
Preferred
College degree in related field, and/or equivalent combination of education and experience is preferred
Minimum of one year of accounting, property management, or other related experience preferred
Benefits
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Benefits offered for full-time employees.
Company
Greystar
Greystar provides services in the multifamily real estate businesses.
10001+ employees
H1B Sponsorship
Greystar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (11)
2023 (7)
2022 (14)
2021 (9)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$326.8MKey Investors
Capital SquareFirst Horizon Bank
2023-11-13Debt Financing· $76.5M
2023-06-08Debt Financing· $49.3M
2017-10-17Debt Financing· $201M
Leadership Team
Bob Faith
Founder, Chairman and CEO
Derek Ramsey
CFO
Recent News
2026-01-11
Office of the Attorney General California Department of Justice
2026-01-03
Irish Examiner
2025-12-21
Company data provided by crunchbase