ION · 3 weeks ago
Technical Support Analyst
Jersey City, NJ
Full-time
Onsite
New Grad, Entry Level
0+ years expION Group is a leader in trading and workflow automation software, providing solutions to major corporations and financial institutions. They are seeking a Technical Support Analyst to deliver second-level technical application support, focusing on incident investigation and service restoration for equities and derivatives customers.
AccountingAsset ManagementFinanceFinancial ServicesSoftware
Responsibilities
Investigates incidents assigned to them
Prioritizes incidents and keep them up to date on the internal incident tracking system
Communicates updates effectively and promptly to the client
Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation
Deals with unexpected events or failures which limit clients use of the supported systems
Carries out application system checks, aiming to identify and resolve issues before they impact clients
Develops strong working relationships with other departments to assist with the delivery of our service to clients
Adheres to "best practice" and department procedures for client communications, incident progression and investigation
Participates in the team shift patterns and assists with weekend work and out of hours escalation when required
Qualification
Required
BS in Computer Science, Computer Engineering, or equivalent degree
Ability to read and understand code in one or more of the following: C++, TCL, UNIX/Shell Scripting
Exposure to Java or other mainstream programming languages would also be acceptable
Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure
Good grounding in and desire to develop technical skills in areas such as database technologies and system performance
Ability to troubleshoot and approach problem solving in a logical manner
Technical Support Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers
Excellent written and verbal communication skills
A confident and professional manner
Able to manage own time and a changing workload
Co-operative approach to working with team members and other departments
Able to view situations from a customer perspective and act accordingly
A strong desire to develop a deep understanding of financial markets and business flows and system functionality
Preferred
Working knowledge of networks and network infrastructure is desirable
Company
ION
ION Group provides solutions for electronic trading, position management, pricing, risk management, and downstream processing for clients.
10001+ employees
H1B Sponsorship
ION has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (2)
2021 (4)
Funding
Current Stage
Late StageLeadership Team
Rich Grossi
Chief Executive Officer, ION Corporates
Sandra Timmoney
Chief of Staff to the CEO, Corporates
Recent News
2025-12-19
2025-12-04
2025-12-03
Company data provided by crunchbase