Jackson Technical · 4 months ago
PC/Network Engineer (MCSE)
Jackson Technical provides solutions for all computer and communication support needs, and they are seeking a PC/Network Engineer. The role involves providing on-site, remote, and telephone support for customers, performing LAN maintenance and networking, server administration, and advising clients on technology decisions.
ComputerConsultingInformation Technology
Responsibilities
Answering support calls from customers
Troubleshooting servers, workstations, printers, switches, routers, etc
Advising clients on options for technology decisions
Educating customers on use of computer software and hardware
Configuring, installing, and supporting Client/Server networks
Defining scopes of projects as well as project management
Clarifying customer’ system specifications, understanding their work practices and the nature of their business
Travelling to customer locations as well as working remotely
Preparing and providing requested information and documents to customers
Providing detailed descriptions of work performed
Updating service request details and status
Qualification
Required
5+ years experience in Information Technologies industry
MICROSOFT skills at expert level
Excellent communication skills required
Time management skills required
Must be team oriented
Dependable transportation is required
Must maintain a valid driver's license and insurance coverage
Must be willing and able to provide personal transportation to and from customer locations
Preferred
Microsoft premium certifications preferred
CISCO skills a plus
Hardware vendor certifications a plus
Experience with Remote Monitoring & Management desirable