PrismHR · 1 week ago
Principal Consultant - AZ
Chandler, AZ
Full-time
Onsite
Lead/StaffPrismHR is a fast-paced SaaS company that creates exceptional software and services for human resource outsourcing service providers. The Principal Consultant will implement PrismHR software applications for new service provider customers, manage payroll processing and benefits administration, and lead a team to ensure customer satisfaction.
Cloud ComputingHuman ResourcesSaaSSoftware
Responsibilities
Manage the day-to-day activities for the Back Office team within Managed Services, including payroll processing, benefits administration, client implementation, and other related tasks
Serve as a mentor and resource for our Consultants, Specialists, and Associate
Develop best practices to improve efficiency and accuracy of payroll processes
Ensure that payroll processing, reporting, and other deliverables are completed timely and accurately
Lead software implementations for new service providers / bureaus, including overall customer communications, project management, system configuration, testing and training
Lead software implementations and training for our service providers’ clients (SMBs)
Provide advanced/strategic consulting to clients, including Best Practices for using PrismHR software products
Serve as primary point of contact and escalation for Managed Service customers
Build and maintain customer relationships to ensure overall customer satisfaction and engagement
Interact with clients by phone, email, and/or virtual meetings to diagnose and troubleshoot issues, and provide status updates and resolutions to reported issues
Assist with pre-sale discovery and scoping
Build, maintain, and evolve the Managed Services team’s business processes, documentation, and standard operating procedures (SOPs)
Manage a team of Product Specialists and Consultants, and foster their professional development
Help define individual and team goals around service delivery and operational effectiveness, and ensure achievement of KPIs and other objectives
Participate in hiring process and performance reviews, and coach the team as needed
Qualification
Required
Ability to manage multiple projects and client engagements independently
Extensive knowledge of payroll, payroll accounting, benefits, and other HR operations
Deep subject matter expertise in PrismHR software products, including one or more of our payroll platforms and/or other software modules
Excellent listening, problem solving, and troubleshooting skills
Ability to communicate and present information effectively, with technical as well as non-technical audiences, and including senior executives
Ability to handle tense and confrontational situations, using appropriate interpersonal styles and methods to reduce tension or conflict while instilling confidence
Experience managing teams, developing individual skills, and improving team performance
Demonstrated ability to enhance processes, procedures, and documentation
Capable of working under pressure and meeting concrete and sometimes tight deadlines
Flexibility, adaptability, and a can-do attitude
Company
PrismHR
PrismHR is the largest payroll and HR software platform for professional employer organizations and administrative service organizations.
Founded in 1985
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-12-02Acquired
2014-09-24Private Equity
Leadership Team
Adam Van Beek
Chief Innovation Officer
Michael DeLessio
Chief Of Staff
Recent News
2023-12-20
Yahoo Finance
2023-12-20
Company data provided by crunchbase