Charlotte Hornets · 3 months ago
Inside Sales Consultant
Charlotte, NC
Full-time
Onsite
New Grad, Entry LevelThe Charlotte Hornets is a professional basketball team platform and is part of the NBA's Southeast Division. They are seeking an Inside Sales Consultant to join their career development program, providing training in ticket sales and customer service. The role involves proactive sales outreach, relationship building, and achieving sales goals in a fast-paced environment.
Media and EntertainmentSportsSports Leagues and Teams
Responsibilities
Proactively prospect and qualify potential sales opportunities
Drive revenue through the sale of full-season, partial-season and group ticket packages
Maintain and update customer and prospect records in the CRM system
Make 100+ outbound calls per day, coupled with effective email communication
Build and maintain strong relationships with clients by providing exceptional customer service
Consistently meet or exceed weekly and monthly sales goals
Assist with customer service efforts, including mailing invoices and tickets
Help organize and execute Select-A-Seat events for prospective buyers
Conduct 3-5 in-person appointments per week, including arena tours and seat presentations
Serve as a game-day sales representative, engaging with clients and assisting at the sales table
Participate in weekly sales meetings and role-play training sessions
Represent HSE at sales-driven arena events to promote ticketing opportunities
Perform additional duties as assigned by the Sales Manager
Qualification
Required
Bachelor's degree in Business, Sports Management, Marketing or a related field
Self-motivated and results-driven, with a strong work ethic and competitive mindset
Ability to thrive in a fast-paced, goal-oriented environment
Strong relationship-building skills with the ability to connect with clients across various industries
Excellent communication and presentation skills, with the ability to engage and persuade potential clients
Exceptional customer service skills, always prioritizing the fan experience
Strong organizational and time-management abilities, handling multiple tasks efficiently
Adaptable and comfortable handling change in a dynamic sales environment
Professional demeanor with the ability to interact with all levels of the organization and external contacts
Strong written and verbal communication skills with the ability to present ideas clearly and concisely
Detail-oriented, with the ability to multitask and meet deadlines in a fast-paced environment
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams
Ability to work a flexible schedule, including nights, weekends, and holidays
Availability to attend all Hornets home games and team-related events
Preferred
Previous customer service or sales experience is a plus
Company
Charlotte Hornets
The Charlotte Hornets is a professional basketball team platform and is part of the NBA's Southeast Division.
Founded in 2003
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ronnie Bryant
SVP and Chief Information Officer
Alma Angeles-Parvaz
Vice President, Partnerships
Recent News
Sports Business Journal
2025-11-08
2025-11-08
Sports Business Journal
2025-11-05
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