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Brenntag · 2 hours ago

Customer Service Representative

North Liberty, IA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Brenntag is a company focused on providing exceptional customer service and account management. The Customer Service Representative plays a crucial role in enhancing customer experience through effective communication and order management, ensuring customer loyalty and retention.

ChemicalLogisticsManufacturing

No H1B

Responsibilities

Responsible for working both proactively and productively with teammates to resolve issues for the customer rather than treat service as a solo act

Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer

Ability to manage internal and external requests via multiple platforms, while remaining organized and concise with communication

Identify and clarify customer needs and concerns, while effectively reporting requirements and customer expectations internally to determine a solution

Present answers / options to the customer and follow up to ensure resolution

Establish sustainable and collaborative relationships through open, knowledgeable, and interactive communication with the customer

Intentional effort is required to development and foster strong customer relationship, ensuring customer loyalty and customer retention

Responsible for working with the Commercial team and the customer to safeguard the integrity and accuracy of the customer's data, while establishing visibility across internal teams to encourage usability by all parties and reduce errors that result from bad/incorrect data

Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures

Qualification

Customer Service ExperienceCRM ExperienceOrder ManagementMicrosoft Office SuiteTeam Collaboration ToolsProblem SolvingInterpersonal SkillsOrganizational SkillsCommunication Skills