LifeStance Health · 2 hours ago
Lead Practice Coordinator
Groton, MA
Full-time
Onsite
Entry, Mid Level
$23/hr - $28/hr
2+ years expLifeStance Health is a healthcare organization focused on providing quality service to patients. The Lead Practice Coordinator oversees front office activities, ensuring excellent customer service and operational excellence for assigned practice locations.
Health CareHospitalMedical
Responsibilities
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection
Conduct schedule preparation process for all patients to ensure paperwork and documentation is complete, credit card on file is current, demographics are accurate, and chart is prepared
General office duties to ensure the practice is running smoothly and prepared for patients and clinicians
Monitor Practice Group phone queue operational monitoring to ensure resources are aligned across the group to manage demand of incoming calls, while balancing other duties
Coordinate efforts across Practice Coordinators to ensure KPI achievement
Lead the implementation of new processes at the practice level as they are rolled out by the Practice Group Manager or Clinical Director
Fill in gaps for front office staff vacancies as needed to ensure availability of resources to our patients and clinicians
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner
Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc
Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance
Collect all in-person and telehealth co-payments and account balances at the time of service
Complete insurance eligibility verification and reach out to patients to resolve any issues
Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc
Coordinate with clinicians pertaining to any additional patient questions
Support clinician schedules by auditing for appointment accuracy
Maintain a pleasant, secure, and motivational working environment in the Practice
Qualification
Required
Ability to multitask and prioritize duties to support delivery of high-quality patient experience
Ability to work independently and as a team member
Strong communication skills, both written and verbal
Proficient in using Computer Software Applications (Microsoft Office & EMRs)
Comfortable handling sensitive and confidential Information (HIPAA)
High School or equivalent required
2+ years of demonstrated success in a healthcare operations role or 1+ year exceptional performance in similar role or setting
Preferred
Associates/bachelor's degree preferred
Benefits
Medical
Dental
Vision
AD&D
Short and long-term disability
Life insurance
401k retirement savings with employer match
Paid parental leave
Paid time off
Holiday pay
Employee Assistance Program
Company
LifeStance Health
LifeStance is a national provider of behavioral healthcare services with operations across the country.
5001-10000 employees
H1B Sponsorship
LifeStance Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$125MKey Investors
Silversmith Capital Partners
2024-05-21Post Ipo Secondary· $125M
2021-06-09IPO
2017-01-01Private Equity
Leadership Team
Chuck Solomon
Director of Employer Branding and Recruiting Operations
Warren Gouk
Chief Administrative Officer (CAO)
Recent News
LifeStance Health, Inc.
2025-11-07
2025-11-07
Company data provided by crunchbase