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Simon Property Group · 1 week ago

Specialist, Communication

Indianapolis, IN

Full-time

Onsite

Entry Level

2+ years exp

Simon Property Group is a commercial real estate company operating on platforms that include regional malls and community/lifestyle centers. As an OIC Communications Specialist, you will provide exceptional customer service through telephone interactions and support security operations, while monitoring video surveillance systems. The role requires strong computer skills and the ability to handle multiple applications effectively.

LeasingReal EstateRetail

Responsibilities

Answer, evaluate, and prioritize incoming telephone and radio calls

Communicate effectively with callers to gather complete information and determine the appropriate level of service, including dispatching police, fire, medical, security, or property management

Collaborate with on-site security personnel to resolve incidents

Provide pre-arrival emergency or medical instructions to law enforcement or fire personnel

Escalate and coordinate incidents with the OIC Supervisor

Interpret site maps, and computer-aided design maps

Familiarize yourself with the layout and current threats and challenges of multiple retail centers

Maintain confidentiality of policies, procedures, emergency response information, and administrative materials

Master several computer applications for data logging, information navigation, and customer support

Understand and follow emergency and evacuation procedures for assigned retail centers

Identify and respond effectively to suspicious criminal activity

Operate and monitor surveillance cameras and programs, ensuring all equipment functions properly

Support record management and data collection efforts, including video documentation and investigation assistance

Maintain an effective video management system and maneuver cameras to document events and assist investigations

Qualification

Video SurveillanceMicrosoft OfficeEmergency ProceduresRadio CommunicationsTechnical Security ProgramsTyping Skills

Required

High school diploma or equivalent

Minimum of two (2) years of experience in a public or private safety organization or dispatching and or call center/customer service experience

At least two (2) years of experience in a video surveillance environment or equivalent training/experience

Demonstrated initiative and ability to handle multiple assignments and meet deadlines

Highly organized and self-motivated to work independently and as part of a team

Proficient in Microsoft Office Word and Excel

Capable of performing regular equipment checks and reporting failures

Ability to operate technical monitoring equipment and manage information security programs

Professional demeanor, good judgment, and discretion

Ability to work overtime and specified shifts in a command center environment

Excellent verbal and written communication skills

Typing proficiency of at least 40 words per minute

Must be able to multitask in between multiple software programs

Ability to complete pre-employment assessments, pass the Emergency Telecommunication Course, background check, drug and alcohol screening, and new hire training program